At a Glance
- Tasks: Support TikTok Shop sellers across the EU, ensuring they thrive on the platform.
- Company: Join the dynamic team at TikTok, a leader in social media and e-commerce.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Other info: Fast-paced environment with a focus on collaboration and seller success.
- Why this job: Be part of a vibrant community helping sellers succeed and innovate.
- Qualifications: Fluent in English and another EU language, with customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
The Selling Partner Growth Associate supports TikTok Shop business operations and key account sellers to help them grow, by providing efficient, accurate, and high-quality service. This is a customer service-facing role focused on Tier 1 sellers across EU markets, combining seller support with coaching and outreach to improve seller performance and retention.
KEY RESPONSIBILITIES
- Support seller partners across EU markets, handling Tier 1 queries and providing timely, accurate resolutions.
- Ensure selling partners have a seamless experience getting started and operating successfully on the platform.
- Work closely with internal teams to resolve issues and improve the overall seller experience.
- Convert and onboard new leads into successful TikTok Shop sellers.
- Guide sellers through platform tools, processes, and policies to help them ramp quickly and trade effectively.
- Monitor the operational health and performance of selling partners within your category/portfolio.
- Proactively identify risk and direct outsourced resources to address blockers to seller growth.
- Partner with Category Operations Managers to deliver targeted outreach, coaching, and education to lift performance and unblock revenue potential.
- Maintain effective communication and engagement with selling partners, including early-warning communications for risky partners.
- Promote guidance on platform rules and regulations, and run improvement sessions focused on fulfilment and support performance.
WHAT SUCCESS LOOKS LIKE
- Seller queries are resolved quickly and accurately, without sacrificing service quality.
- Seller satisfaction and retention improve over time.
- Sellers ramp faster, adopt the right platform tools, and show healthier performance.
- Risks are flagged early and managed calmly, with clear updates to stakeholders.
KEY STAKEHOLDERS / COLLABORATORS
- Seller Support teams.
- Seller Growth and Operations.
- Category Operations Managers.
- Cross-functional internal partners (governance, logistics, policy, product/support operations as needed).
QUALIFICATIONS
- Professional fluency in English plus at least one additional EU market language (Chinese, Italian, Spanish, German, or French).
- Experience in service/support, ideally via IM and webform channels (1–2 years) or telesales.
- Strong written and verbal communication skills, with a calm and practical approach.
- Able to handle high volumes of queries while maintaining quality and turnaround times.
- E-commerce, marketplace, or seller-facing support experience.
- Exposure to fast-paced tech environments.
- Experience working across EU markets (or supporting multi-market customers).
TikTok Shop - Selling Partner Growth Associate in London employer: Poole & Partners
At TikTok Shop, we pride ourselves on being an exceptional employer that fosters a dynamic and collaborative work culture. Our Germany TPA team offers a fast-paced environment where employees are encouraged to take ownership of their roles, develop their skills, and contribute to meaningful projects that drive measurable impact. With a focus on personal growth and team success, we provide ample opportunities for professional development while embracing the flexibility of remote work.
StudySmarter Expert Advice🤫
We think this is how you could land TikTok Shop - Selling Partner Growth Associate in London
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Poole & Partners are looking for when hiring for a TikTok Shop - Selling Partner Growth Associate.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Poole & Partners for the TikTok Shop - Selling Partner Growth Associate, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Poole & Partners as a TikTok Shop - Selling Partner Growth Associate, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Poole & Partners’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a TikTok Shop - Selling Partner Growth Associate.
We think you need these skills to ace TikTok Shop - Selling Partner Growth Associate in London
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Poole & Partners, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Poole & Partners's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Poole & Partners. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Poole & Partners
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Poole & Partners uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Poole & Partners. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
