At a Glance
- Tasks: Support TikTok Shop sellers across the EU, ensuring they thrive on the platform.
- Company: Join the dynamic team at TikTok, a leader in social media and e-commerce.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Other info: Fast-paced environment with a focus on collaboration and seller success.
- Why this job: Be part of a vibrant community helping sellers succeed and innovate.
- Qualifications: Fluent in English and another EU language, with customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
The Selling Partner Growth Associate supports TikTok Shop business operations and key account sellers to help them grow, by providing efficient, accurate, and high-quality service. This is a customer service-facing role focused on Tier 1 sellers across EU markets, combining seller support with coaching and outreach to improve seller performance and retention.
KEY RESPONSIBILITIES
- Support seller partners across EU markets, handling Tier 1 queries and providing timely, accurate resolutions.
- Ensure selling partners have a seamless experience getting started and operating successfully on the platform.
- Work closely with internal teams to resolve issues and improve the overall seller experience.
- Convert and onboard new leads into successful TikTok Shop sellers.
- Guide sellers through platform tools, processes, and policies to help them ramp quickly and trade effectively.
- Monitor the operational health and performance of selling partners within your category/portfolio.
- Proactively identify risk and direct outsourced resources to address blockers to seller growth.
- Partner with Category Operations Managers to deliver targeted outreach, coaching, and education to lift performance and unblock revenue potential.
- Maintain effective communication and engagement with selling partners, including early-warning communications for risky partners.
- Promote guidance on platform rules and regulations, and run improvement sessions focused on fulfilment and support performance.
WHAT SUCCESS LOOKS LIKE
- Seller queries are resolved quickly and accurately, without sacrificing service quality.
- Seller satisfaction and retention improve over time.
- Sellers ramp faster, adopt the right platform tools, and show healthier performance.
- Risks are flagged early and managed calmly, with clear updates to stakeholders.
KEY STAKEHOLDERS / COLLABORATORS
- Seller Support teams.
- Seller Growth and Operations.
- Category Operations Managers.
- Cross-functional internal partners (governance, logistics, policy, product/support operations as needed).
QUALIFICATIONS
- Professional fluency in English plus at least one additional EU market language (Chinese, Italian, Spanish, German, or French).
- Experience in service/support, ideally via IM and webform channels (1–2 years) or telesales.
- Strong written and verbal communication skills, with a calm and practical approach.
- Able to handle high volumes of queries while maintaining quality and turnaround times.
- E-commerce, marketplace, or seller-facing support experience.
- Exposure to fast-paced tech environments.
- Experience working across EU markets (or supporting multi-market customers).
TikTok Shop - Selling Partner Growth Associate in London employer: Poole & Partners
At TikTok, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Selling Partner Growth Associate, you will benefit from comprehensive training and development opportunities, ensuring your professional growth while working in a vibrant environment that values creativity and collaboration. Located in the heart of the EU, you'll enjoy the unique advantage of engaging with diverse markets and contributing to the success of our seller partners across the region.
StudySmarter Expert Advice🤫
We think this is how you could land TikTok Shop - Selling Partner Growth Associate in London
✨Tip Number 1
Get to know TikTok Shop inside out! Familiarise yourself with the platform, its tools, and how it helps sellers thrive. This knowledge will not only boost your confidence but also impress during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. Engaging with the community can give you insider tips and might even lead to referrals, which are golden in landing that job.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and seller support. Role-play with a friend or use mock interviews to sharpen your responses and showcase your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the TikTok Shop team. Don’t miss out on this opportunity!
We think you need these skills to ace TikTok Shop - Selling Partner Growth Associate in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Selling Partner Growth Associate role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role is all about supporting sellers, it's crucial to demonstrate your strong written communication skills. Use clear and concise language in your application to show us you can handle queries effectively and maintain a calm approach under pressure.
Highlight Relevant Experience:If you've got experience in e-commerce or marketplace support, make sure to shout about it! We love candidates who understand the ins and outs of seller operations, so share any specific examples that showcase your expertise in this area.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining the StudySmarter family!
How to prepare for a job interview at Poole & Partners
✨Know Your Stuff
Before the interview, make sure you understand TikTok Shop and its operations. Familiarise yourself with the platform's tools, processes, and policies. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with sellers, practice articulating your thoughts clearly and calmly. Prepare examples of how you've successfully handled customer queries in the past, especially in high-pressure situations. This will demonstrate your ability to maintain quality service under stress.
✨Highlight Your Multilingual Abilities
If you speak any additional EU languages, be sure to mention them! This is a huge plus for the role, as it shows you can support a diverse range of sellers. Think of specific instances where your language skills helped resolve an issue or improve communication.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific seller scenarios. Think about potential challenges sellers might face and how you would guide them through those issues. Practising these responses will help you feel more prepared and confident during the interview.
