At a Glance
- Tasks: Resolve complex seller issues and manage escalations in a fast-paced environment.
- Company: Join TikTok, a leading platform reshaping e-commerce across Europe.
- Benefits: Gain valuable experience in operations with real impact and growth opportunities.
- Other info: Dynamic team culture valuing ownership and judgement in a global tech setting.
- Why this job: Be at the heart of TikTok Shop's expansion and make a difference daily.
- Qualifications: 1 year in operations or support, strong communication, and problem-solving skills.
The predicted salary is between 40500 - 49500 £ per year.
TikTok is growing its EMEA operations team and is hiring two Operations & Escalation Specialists to support TikTok Shop across Europe. This role sits at the heart of TikTok’s e-commerce engine. You’ll own complex seller issues, work across governance and logistics teams, and play a key role in keeping the marketplace running smoothly as TikTok Shop scales across EMEA. It’s a hands-on operations role with real responsibility from day one. You’ll be trusted to make decisions, manage escalations end to end, and apply sound judgement in fast-moving situations.
About TikTok: TikTok is one of the world’s fastest-growing platforms, reshaping how people discover content, creators build audiences, and brands sell online. TikTok Shop brings commerce directly into the app, blending content, community, and conversion. Behind the scenes, strong operations and governance teams ensure sellers, creators, and customers have a reliable and trustworthy experience at scale. This team plays a critical role in that.
Responsibilities:
- You’ll act as the bridge between governance, logistics, and wider operational teams across EMEA.
- Owning and resolving complex seller issues and escalations from start to finish.
- Acting as a key escalation point between governance and logistics teams.
- Managing and prioritising tickets, applying strong business context and judgement.
- Working closely with cross-functional teams to unblock issues quickly.
- Monitoring performance metrics such as SLA, resolution times, and quality indicators.
- Identifying repeat issues and contributing to process improvements.
- Supporting the smooth expansion of TikTok Shop across EMEA markets.
- Escalating high-risk or sensitive cases clearly and decisively when needed.
This is a role for someone who likes ownership, structure, and solving problems properly, not passing them on.
Qualifications:
- At least 1 year of experience in operations, support, escalations, or platform environments.
- Experience handling tickets, cases, or complex issues under pressure.
- Confidence working with data, metrics, and basic reporting.
- Strong attention to detail and follow-through.
- Clear written and verbal communication skills.
- Comfort working across teams and time zones.
- Experience from tech platforms, marketplaces, or large digital businesses is a strong plus.
- Additional European languages are helpful but not required.
Why TikTok?
- Work on a product used by millions across EMEA.
- High visibility role with real operational impact.
- Exposure to how a global marketplace scales at speed.
- Strong learning curve across governance, logistics, and platform operations.
- Join a growing team where ownership and good judgement are genuinely valued.
- This is a solid step for someone looking to build long-term operations experience inside a top-tier global tech company.
If this sounds like you, or you’d like to hear more, reach out directly to: alice@pooleandpartners.com. Referrals are also welcome.
TikTok - Operations & Escalation Specialist in London employer: Poole & Partners
At TikTok Shop, we pride ourselves on being an exceptional employer that fosters a dynamic and collaborative work culture. Our Germany TPA team offers a fast-paced environment where employees are encouraged to take ownership of their roles, develop their skills, and contribute to meaningful projects that drive measurable impact. With a focus on personal growth and team success, we provide ample opportunities for professional development while embracing the flexibility of remote work.
StudySmarter Expert Advice🤫
We think this is how you could land TikTok - Operations & Escalation Specialist in London
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We think you need these skills to ace TikTok - Operations & Escalation Specialist in London
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Poole & Partners, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
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How to prepare for a job interview at Poole & Partners
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In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Poole & Partners uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
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For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
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✨Engage in a Conversational Style
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