At a Glance
- Tasks: Provide compassionate support to individuals in distress via telephone.
- Company: Join a dedicated team focused on mental health support in Derbyshire.
- Benefits: Flexible hours, meaningful work, and the chance to make a real difference.
- Other info: Opportunity to grow in a supportive environment while helping others.
- Why this job: Be the first point of contact for those seeking help and support mental well-being.
- Qualifications: Compassionate individuals with strong communication skills and resilience.
The predicted salary is between 37035 - 45265 £ per year.
Hours: 18 hours per week
Shift Pattern: Flexible covering Monday to Sunday
Work Base: Office based
We are seeking compassionate and resilient individuals to join our Mental Health Helpline team as Helpline Operators. This frontline role is the first point of contact for people accessing mental health support in Derbyshire. You will provide calm, non-judgemental telephone support to individuals in distress, helping to prevent escalation to clinical services where appropriate.
This includes emotional support, brief interventions, risk and suicide risk assessments, and signposting to NHS and community services. You will also escalate to clinicians when required, support safety planning, and ensure accurate recording of all contacts using NHS systems.
Building rapport quickly and providing reassurance will be key to the role. The role involves handling helpline calls with professionalism, compassion, and sensitivity, ensuring each person feels heard and supported. It includes thoughtfully assessing risk, including suicide risk, while providing emotional support and brief interventions tailored to individual needs.
Cases are escalated to clinicians where appropriate, and individuals are supported with safety planning and self-management strategies, alongside being guided towards relevant NHS and community services. Accurate and timely recording of all activity on NHS systems is essential.
Mental Health Helpline Operator employer: P3 Charity
As a leading employer in the housing support sector, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our Support Workers to make a real difference in the community. With a focus on professional development, we offer extensive training opportunities and support for career progression, all while working in the beautiful Huntingdonshire area, where you can enjoy a fulfilling work-life balance.
