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- Tasks: Drive excellence in revenue collection and enhance customer experiences.
- Company: Join a dynamic Council team focused on innovation and improvement.
- Benefits: Opportunities for development, competitive salary, and a supportive work environment.
- Why this job: Make a real impact on local finances while developing your skills.
- Qualifications: Experience in business rates administration and strong communication skills.
- Other info: Guaranteed interview scheme for eligible candidates and excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting role on offer within our Resident and Business Support service as a Revenues and Benefits Assistant/Officer. Are you ready to take on a high-impact role in a dynamic, fast-paced environment? We’re looking for a Revenues and Benefits Assistant/Officer to drive excellence across our Revenue Services – the backbone of the Council’s income management. This is your chance to shape how we collect millions in Council income streams, including Business Rates and other key revenues. You’ll be part of a talented team, champion digital change, and ensure compliance while delivering outstanding customer experiences.
Key Responsibilities:
- Administration, collection and enforcement of business rates and other Council revenues.
- Seek continuous improvement, streamline processes, and embrace innovation.
- Ensure full compliance with legislation and internal policies.
- Build strong partnerships with internal teams and external stakeholders.
- Use data and insights to make smart decisions and deliver measurable results.
About You:
- Proven experience in business rates administration, collection and recovery.
- Understanding of local government finance, particularly business rates.
- Excellent communication and interpersonal skills.
- Ability to manage competing priorities and deliver results under pressure.
- Proficient in using relevant IT systems and data analysis tools.
- Commitment to continuous improvement and customer-focused service delivery.
This is an exciting opportunity in an ever-changing revenues environment. The role is interchangeable within Resident and Business Support and provides an ideal opportunity for development. Preference will be given to candidates who have experience of working in a business rates environment. This is a re-advertised position. Previous applicants need not apply and if do so will not be considered. Please note this post is subject to a Baseline Personnel Security Standard (BPSS) Check, which includes a Verification of Criminal Record check (unspent convictions only). We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
Revenues and Benefits Assistant/Officer in Middlesbrough employer: Middlesbrough Council
Contact Detail:
Middlesbrough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues and Benefits Assistant/Officer in Middlesbrough
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles. They can give you the inside scoop on what it’s really like and might even put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching the Council’s recent projects and initiatives. Show us that you’re not just interested in the role, but also in how you can contribute to their goals.
✨Tip Number 3
Practice your responses to common interview questions, especially around compliance and customer service. We want to see how you handle real-life scenarios related to revenues and benefits.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Revenues and Benefits Assistant/Officer in Middlesbrough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in business rates administration and local government finance. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your interpersonal skills. Whether it’s through examples of teamwork or customer interactions, let us know how you connect with others effectively.
Highlight Your Problem-Solving Abilities: We’re looking for someone who can manage competing priorities and deliver results under pressure. Share specific instances where you’ve streamlined processes or embraced innovation to improve outcomes in your previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Middlesbrough Council
✨Know Your Numbers
Make sure you brush up on your knowledge of business rates and local government finance. Being able to discuss specific figures or recent changes in legislation will show that you're not just familiar with the basics, but that you’re genuinely engaged with the role.
✨Showcase Your Communication Skills
Since this role involves building partnerships with internal teams and external stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated complex information in the past, especially in high-pressure situations.
✨Embrace Continuous Improvement
Think about times when you've streamlined processes or embraced innovation in your previous roles. Be ready to share these experiences during the interview, as they’ll demonstrate your commitment to continuous improvement and efficiency.
✨Prepare for Data-Driven Discussions
Familiarise yourself with relevant IT systems and data analysis tools that are commonly used in revenues management. Be prepared to discuss how you’ve used data to make decisions in the past, as this will highlight your analytical skills and ability to deliver measurable results.