At a Glance
- Tasks: Build strong relationships with customers and ensure their needs are met.
- Company: Join a dynamic team in a leading printing services company.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Be part of a vibrant team focused on personal and professional development.
- Why this job: Make a real difference by helping customers and contributing to a winning team.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 32000 £ per year.
The Customer Service Representative (CSR) is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met. The CSR has primary responsibility for ensuring that customer needs are met.
As the Customer Service Representative, you serve as the primary internal representative of our organization, conveying to the customer a sense of expertise in our printing services and capabilities, and serving as an external key educator to our community and customers. The CSR is also responsible for communicating customer requirements to the production team, in accordance with company policies and procedures.
You are a member of the Sales and Marketing Team, and together you are accountable for meeting the monthly, quarterly, and annual revenue and sales goals of the company. The sales and strategic marketing activities of your team will be designed to achieve these revenue goals. These in turn are essential in meeting all company goals:
- Guarantee satisfaction and value for our customers.
- Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth.
- Maintain personal productivity and quality standards that make possible attractive financial returns so that the company may continue to provide excellent service to our customers and ensure job security and career growth to our staff.
You and your team are responsible for supporting the company vision and mission. Because you will be in contact with current and prospective customers, and you are in a strong position to influence their satisfaction and our company prosperity, this position requires tact, sensitivity, and professionalism.
Customer Service Representative, EMEA in London employer: Matrix
At Matrix, we pride ourselves on being an exceptional employer that values connection and collaboration. Our hybrid work model allows for flexibility while fostering a vibrant office culture at our Milton Keynes headquarters, where employees enjoy generous benefits such as 25 days of annual leave, volunteer days, and health perks. With a commitment to employee growth and a focus on meaningful work, we empower our team to thrive in their roles and contribute to our mission of connecting people to work.
