Job Description
Customer Service Representative – Fashion / E-commerce
4 Days Per Week
Permanent | £tbc FTE pro rata
💎 Our client is looking for an experienced Customer Service Representative to join their successful and growing fashion and e-commerce business, providing an exceptional level of service across their online customer base.
💎 This is a varied customer-facing role where you will manage enquiries across phone, email, social media, D2C retail channels and wholesale customer platforms, ensuring customers receive a professional, friendly and efficient service throughout their shopping experience.
💎 You will take responsibility for order management, including processing orders, exchanges, returns and refunds, while helping customers with product information, sizing, materials and care advice. You will also resolve customer queries and complaints quickly and professionally, with a strong focus on achieving first-contact resolution wherever possible.
💎 Working closely with teams across the wider business, you will communicate customer feedback, recurring issues and opportunities for improvement, while maintaining accurate records of customer interactions and transactions within the CRM system.
💎 The role will also involve identifying appropriate opportunities to recommend complementary products and supporting the continued development of customer service systems, tools and processes to improve efficiency and the overall customer experience.
💎 The ideal candidate will have previous customer service experience, preferably within a retail or e-commerce environment. Experience using Gorgias or a similar customer service management platform would be highly advantageous.
You will need excellent written and verbal communication skills, strong problem-solving ability and a confident, empathetic approach to customer service. You should be comfortable working across multiple systems, managing competing priorities and working effectively within a fast-paced environment.
This is ideally a 4-day-a-week position, offering a salary of £tbc FTE per annum on a pro-rata basis, along with employee product discounts and opportunities for career development and progression.
An immediate start is available.
Please send your CV to recruitment@karencolliercareers.co.uk
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Contact Details:
Karen Collier Careers Limited Recruitment Team
