At a Glance
- Tasks: Lead and oversee care services, ensuring quality and compliance while supporting staff.
- Company: Join a values-led organisation focused on dignity and quality of life.
- Benefits: Mileage reimbursement, professional development, and supportive management.
- Other info: Flexible hours, including evenings and weekends, with opportunities for growth.
- Why this job: Make a real difference in people's lives while advancing your career.
- Qualifications: Experience in care for individuals with learning disabilities and mental health needs.
The predicted salary is between 40500 - 49500 £ per year.
The Service Manager provides senior operational leadership across Muve Homecare services. The role takes a lead on quality governance, risk management and service development ensuring care is safe, effective and person-centred. The Service Manager is responsible for assessment, care planning and oversight of care packages while working closely with MDTs and internal management teams.
What We Offer:
- Mileage reimbursement
- Supportive management and clinical oversight
- Opportunities for professional development and progression
- A values-led organisation focused on independence, dignity and quality of life
Location: Primarily field based across supported living services across North East area, with occasional working from the Muve Homecare office.
Hours of Work: 40 hours per week worked flexibly to meet service needs. This role includes evenings, nights and weekend working and is not a Monday–Friday office-only role.
Key Responsibilities:
- Operational Oversight and Quality: Provide senior leadership and oversight across services ensuring compliance with care plans, risk assessments and regulatory requirements. Take a lead role in mobilising packages of care including rapid response planning and staffing coordination. Maintain a visible presence in both the office and the field supporting staff and managers. Provide leadership decision-making and escalation support to Management. Supporting the Out of Hours Team when senior leadership is required.
- Staff Leadership and Support: Act as a point of escalation for staff queries, incidents and concerns. Provide practical and emotional support to staff working with individuals with Learning Disabilities, Mental Health needs and behaviours that challenge. Promote least restrictive practice and positive risk-taking.
- Safeguarding Risk and Governance: Support safeguarding processes, incident management and follow-up actions. Ensure restrictive practices are lawful, proportionate and recorded appropriately. Complete reports following incidents, audits and reviews. Escalate concerns and provide clear feedback to the Registered Manager.
- Systems and Documentation: Use and review digital care planning systems such as Birdie or equivalent. Ensure accurate, timely and high-quality documentation is maintained. Support audits and quality improvement actions.
Essential Requirements:
- Experience supporting people with Learning Disabilities, Mental Health needs and behaviours that challenge.
- Experience within supported living or community-based services.
- Ability to work flexibly including nights and weekends.
- Full UK driving licence and access to a vehicle (mileage paid).
- Strong understanding of safeguarding, risk management and person-centred support.
- Ability to lead, support and challenge staff practice appropriately.
- Right to work in the UK.
Desirable Criteria:
- Experience in a Senior Support Worker, Team Leader or Deputy Manager role.
- Knowledge of PBS, PMVA or equivalent.
- Experience using digital care planning systems such as Birdie.
- NVQ Level 3 or above in Health and Social Care (or willingness to work towards Level 4 or 5).
Deputy Manager in Newcastle employer: Marva Group
At Marva Group, we pride ourselves on being an exceptional employer dedicated to the well-being and development of our team. Our supportive work culture fosters resilience and compassion, providing ongoing training and clear career progression opportunities, all while ensuring you have access to your holiday pot whenever needed. Join us in Stoke-on-Trent, where you can make a meaningful impact in the lives of young people with learning disabilities while enjoying a rewarding and fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager in Newcastle
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We think you need these skills to ace Deputy Manager in Newcastle
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Marva Group. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Marva Group and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Marva Group. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Marva Group's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Marva Group
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Marva Group.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Marva Group will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
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Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Marva Group and how you would contribute to adapting HR strategies.
