At a Glance
- Tasks: Lead and oversee care services, ensuring quality and compliance while supporting staff.
- Company: Join a values-led organisation focused on dignity and quality of life.
- Benefits: Mileage reimbursement, supportive management, and opportunities for professional growth.
- Other info: Flexible hours with a dynamic work environment across North West & Yorkshire.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in care support and strong understanding of safeguarding and risk management.
The predicted salary is between 40500 - 49500 £ per year.
Role Purpose
The Service Manager provides senior operational leadership across Muve Homecare services. The role takes a lead on quality governance, risk management and service development ensuring care is safe, effective and person-centred. The Service Manager is responsible for assessment, care planning and oversight of care packages while working closely with MDTs and internal management teams.
What We Offer
- Mileage reimbursement
- Supportive management and clinical oversight
- Opportunities for professional development and progression
- A values-led organisation focused on independence, dignity and quality of life
Location: Primarily field based across supported living services across North West & Yorkshire area, with occasional working from the Muve Homecare office.
Hours of Work: 40 hours per week worked flexibly to meet service needs. This role includes evenings, nights and weekend working and is not a Monday–Friday office-only role.
Key Responsibilities
- Operational Oversight and Quality
- Provide senior leadership and oversight across services ensuring compliance with care plans, risk assessments and regulatory requirements.
- Take a lead role in mobilising packages of care including rapid response planning and staffing coordination.
- Maintain a visible presence in both the office and the field supporting staff and managers.
- Provide leadership, decision-making and escalation support to Management.
- Supporting the Out of Hours Team when senior leadership is required.
- Staff Leadership and Support
- Act as a point of escalation for staff queries, incidents and concerns.
- Provide practical and emotional support to staff working with individuals with Learning Disabilities, Mental Health needs and behaviours that challenge.
- Promote least restrictive practice and positive risk-taking.
- Safeguarding Risk and Governance
- Support safeguarding processes, incident management and follow-up actions.
- Ensure restrictive practices are lawful, proportionate and recorded appropriately.
- Complete reports following incidents, audits and reviews.
- Escalate concerns and provide clear feedback to the Registered Manager.
- Systems and Documentation
- Use and review digital care planning systems such as Birdie or equivalent.
- Ensure accurate, timely and high-quality documentation is maintained.
- Support audits and quality improvement actions.
Essential Requirements
- Experience supporting people with Learning Disabilities, Mental Health needs and behaviours that challenge.
- Experience within supported living or community-based services.
- Ability to work flexibly including nights and weekends.
- Full UK driving licence and access to a vehicle (mileage paid).
- Strong understanding of safeguarding, risk management and person-centred support.
- Ability to lead, support and challenge staff practice appropriately.
- Right to work in the UK.
Desirable Criteria
- Experience in a Senior Support Worker, Team Leader or Deputy Manager role.
- Knowledge of PBS, PMVA or equivalent.
- Experience using digital care planning systems such as Birdie.
- NVQ Level 3 or above in Health and Social Care (or willingness to work towards Level 4 or 5).
Deputy Manager in Manchester employer: Marva Group
At Marva Group, we pride ourselves on being an exceptional employer dedicated to the well-being and development of our team. Our supportive work culture fosters resilience and compassion, providing ongoing training and clear career progression opportunities, all while ensuring you have access to your holiday pot whenever needed. Join us in Stoke-on-Trent, where you can make a meaningful impact in the lives of young people with learning disabilities while enjoying a rewarding and fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager in Manchester
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Marva Group.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Marva Group.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Marva Group, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Deputy Manager in Manchester
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Marva Group.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Marva Group.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Marva Group. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Marva Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Marva Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Marva Group’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
