At a Glance
- Tasks: Manage key client relationships and ensure top-notch customer service.
- Company: Busy logistics company based in Colnbrook with a dynamic team.
- Benefits: Salary up to £40,000, flexible working, and career growth opportunities.
- Other info: Monday to Friday role with one day working from home.
- Why this job: Be the voice of clients and drive excellence in service delivery.
- Qualifications: Strong communication skills and understanding of logistics operations.
The predicted salary is between 35000 - 40000 £ per year.
Client Relationship Manager required for a busy logistics company based in Colnbrook. Salary up to £40,000. In this role you will manage and monitor key account customers and ensure compliance with all agreed company policies. You will ensure that the needs of the customers are being satisfied consistently and that excellence in customer service is promoted throughout the organisation.
Your Responsibilities:
- Develop and maintain relationships with key clients.
- Complete and send client reports/KPI’s/QBR and Investigation reports in accordance with specific client requirements.
- Attend off site client meetings.
- Provide shipment specific updates where required.
- Escalate all client issues to the management team and applicable Business Development Account Manager.
- Monitor/Assist with live bookings/collection orders.
- Understand client tariffs and handle quotations/pricing requests/shipping queries.
- Identify and implement strategies to improve quality of service and productivity.
Your Skills and Experiences:
- Excellent written and verbal communication and negotiation skills in English level C1.
- Comprehensive understanding of Courier/Freight Operations including Import/Export/Warehouse & Transport.
- Excellent understanding of World Geography.
- Comprehensive understanding of the various temperature controlled packaging solutions available on the open market to forwarders.
- Knowledge of country specific rules and regulations relating to the Importation and Exportation of pharmaceutical products.
- Negotiation and problem solving skills.
- Teamwork skills and strong self-motivation ability.
Monday - Friday 09:00 - 18:00 - 4 days in the office, 1 WFH day.
Client Relationship Manager in Colnbrook employer: Layka Recruitment
Layka Recruitment is an excellent employer that values its employees by fostering a supportive and collaborative work culture in Egham. With a focus on professional development, the company offers numerous growth opportunities and encourages team members to enhance their skills while contributing to meaningful projects. Employees enjoy a dynamic work environment where their contributions are recognised and rewarded, making it a truly rewarding place to build a career.
