Mobile Mapping Technical Support

KOREC Group is a leading provider of innovative geospatial technology, surveying and mapping solutions across the UK and Ireland. We work with customers across a wide range of industries, helping them improve the way they capture, process and manage spatial data.

Our KOREC Professional Services (KPS) team provides expertise in mobile mapping, data capture, processing and consultancy, supporting customers in making the most of advanced geospatial technologies.

As we continue to develop our professional services offering, we're looking for a technically minded and enthusiastic individual to join our Mobile Mapping team, providing technical support and helping deliver high-quality solutions to our customers.

What Will You Be Doing?

• In this Mobile Mapping Technical Support role, you'll play an important part in supporting our mobile mapping operations, helping customers and internal teams get the most out of our advanced mapping technology.
• You'll be involved in supporting mobile mapping systems, troubleshooting technical issues and assisting with data capture and processing workflows to ensure accurate and reliable results.
• Working closely with our KPS team, technical colleagues and customers, you'll help ensure that equipment, software and associated workflows operate effectively, from initial setup and data collection through to processing and delivery.
• This is a great opportunity for someone with a background in geospatial technology, surveying, LiDAR or mobile mapping who enjoys solving technical challenges and wants to develop their expertise in an evolving area of the industry.

Key Responsibilities

• Provide technical support for mobile mapping hardware, software and associated geospatial technologies.
• Assist customers and internal teams with the setup, configuration, operation and troubleshooting of mobile mapping systems.
• Support mobile mapping data capture activities, ensuring equipment is operating correctly and data is collected accurately.
• Assist with processing and managing mobile mapping datasets, including LiDAR point clouds, GNSS data and georeferenced imagery.
• Identify, investigate and resolve technical issues relating to equipment, software and data processing workflows.
• Support the preparation, checking and quality assurance of processed mapping data and project deliverables.
• Provide remote and on-site technical assistance to customers, offering practical guidance and solutions to technical challenges.
• Work closely with the KPS team to support mobile mapping projects from initial preparation through to data processing and delivery.
• Assist with customer demonstrations, technical training and product familiarisation where required.
• Maintain accurate records of technical issues, troubleshooting activities and resolutions.
• Collaborate with technical support, sales, product teams and other internal teams to ensure a positive customer experience.
• Keep up to date with developments in mobile mapping technology, software and industry best practices.
• Follow company health and safety procedures when working with equipment and attending customer or project sites.

What We're Looking For

We're looking for someone who enjoys working with technology, has a good understanding of geospatial data and is confident solving technical problems.

Ideally, you'll have experience with mobile mapping, surveying, LiDAR or a related geospatial discipline, along with an interest in supporting customers and improving technical workflows.

Essential Skills and Experience

• Previous experience in a geospatial, surveying, mapping, engineering or related technical environment.
• A good understanding of geospatial data collection, positioning systems, LiDAR, GNSS or 3D scanning technologies.
• Experience working with technical software and an ability to understand and troubleshoot hardware or software issues.
• Strong analytical and problem-solving skills, with a methodical approach to identifying and resolving technical challenges.
• Good attention to detail, particularly when working with technical data and quality assurance processes.
• Confident communication skills, with the ability to explain technical information clearly to customers and colleagues.
• A proactive, organised and self-motivated approach, with the ability to manage multiple tasks and priorities.
• Comfortable working independently whilst collaborating with a wider technical team.
• Willingness to learn new technologies, software and processes.
• A valid driving licence and willingness to travel to customer and project sites as required.

Experience That Would Be Particularly Valuable

• Hands-on experience with mobile mapping systems, vehicle-mounted LiDAR or other reality capture technologies.
• Knowledge of Trimble mobile mapping equipment or comparable systems.
• Experience processing LiDAR point clouds, GNSS trajectories and georeferenced imagery.
• Familiarity with software such as Trimble Business Center, Trimble MX Office, Applanix POSPac MMS, Terrasolid or similar processing platforms.
• Understanding of mobile mapping workflows, including data acquisition, trajectory processing, point cloud registration, classification and quality checking.
• Experience working with GIS, CAD or other geospatial data management applications.
• Previous experience providing technical support, customer training or troubleshooting geospatial equipment.
• Exposure to infrastructure, highways, rail, utilities or other sectors using mobile mapping technology.

Why Join Us?

At KOREC, we're committed to creating a supportive and inclusive workplace where people are valued, encouraged to develop and given the opportunity to make a difference.

You’ll have the opportunity to work with advanced mobile mapping technology, learn from experienced colleagues and develop your technical expertise within our KOREC Professional Services team.

We offer a range of employee benefits, including:

• Tailored induction and ongoing training and development
• 23 days' holiday plus bank holidays, with service-related increases up to 30 days
• Pension scheme and life insurance
• Employee benefits including Perkbox, corporate gym, Cycle to Work Scheme, Virgin Media discounts and Technology Purchase Scheme
• Employee Assistance Programme and mental wellbeing resources
• Investors in People and Investors in Wellbeing accreditation

At the KOREC Group (comprising of KOREC, BuildingPoint & K-MATIC), we firmly believe in fostering strong and positive relationships with both our valued customers and dedicated staff. As a leading expert in providing a diverse range of solutions for the Construction, Survey, and GIS markets, we proudly stand as one of Trimble's largest distributors on a global scale.

If you're seeking a position that aligns with your skills and ambitions, we encourage you to explore the job opportunities listed above. We strive to create a team-oriented environment where every individual can thrive and contribute to our collective success.

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