Senior Technical Officer (Track) in Manchester

Join our team at KeolisAmey Metrolink (KAM), the largest light rail network in the UK!

Due to internal mobility, we have an exciting opportunity for an experienced Technical Officer to join our P-Way Infrastructure Delivery Team.

In this role, you will support the P-Way Maintenance Manager with co-ordinating the daily technical and maintenance activities, provide detailed and accurate information, technical assistance, and practical co-ordination so that our assets are maintained safely, reliably, and in accordance with engineering standards.

You will be meticulous in your report writing, analytical, with an eye on continuous improvement. Our Infrastructure teams are the best of the best, so if you are looking to join an exceptional team, who are experts in their field, we’d love to hear from you!

Key accountabilities will include:

• Monitoring and analysing asset performance, producing reports on availability, reliability, service-affecting failures, repeat faults and asset safety events.

• Supporting the planning and delivery of Permanent Way maintenance activities, identifying overdue work, emerging defects and delivery constraints.

• Reviewing track condition data and performance trends to help prioritise maintenance activities and identify opportunities for continuous improvement.

• Maintaining accurate technical records, inspection outputs, workbank information and supporting documentation in line with approved processes.

• Assisting with technical investigations and root cause analysis, gathering evidence and tracking actions through to completion.

• Developing engineering documentation, including technical reports, maintenance instructions, risk assessments and supporting submissions.

• Supporting the development of track maintenance, renewal and asset improvement proposals.

• Working closely with maintenance teams, operations, engineers, contractors and suppliers to progress activities and resolve technical issues.

• Identifying and escalating safety, quality, technical, programme or resource risks in a timely manner.

• Contributing to continuous improvement initiatives and the introduction of new methods, technologies and industry best practice.

• Using systems and analytical tools such as CMMS, Power BI and Agility to support maintenance planning, asset management, reporting and technical decision-making.

What you’ll bring:

• Relevant technical qualification in civil engineering, track or railway infrastructure NVQ Level 2 or above, or equivalent practical experience.

• Practical knowledge of Permanent Way maintenance activities, inspection information and asset records.

• Understanding of workplace risk and safety requirements within an operational transport or engineering environment.

• Ability to interpret technical standards, procedures, drawings, reports and maintenance information.

• Experience compiling accurate technical information, maintaining records and producing clear reports.

• Ability to organise competing tasks, monitor actions and escalate issues appropriately.

• Effective communication and collaborative working with maintainers, engineering colleagues, contractors and operational stakeholders.

• Experience supporting root-cause investigations, reliability-centred maintenance or continuous-improvement activity.

• Knowledge of the relationship between maintenance delivery, contractual requirements and operational performance.

• Working towards an appropriate professional engineering membership or further technical qualification is desirable

What we will offer you:

• Salary is £56,161 per annum

• Permanent, working full-time 37.5 hrs per week with on-call required

• Free Tram Travel for all our colleagues, plus a sponsored pass for an immediate family member.

• 25 days holiday, plus bank holidays

• Access to Amazing Discounts at major retailers including Asda, Currys PC World, John Lewis and many more.

• Family Friendly Policies including enhanced maternity and paternity pay.

• Wellbeing Support including a free counselling, health checks and Employee Assistance Programme.

• Supporting your development focusing on career pathways and professional fees covered if required for role.

The closing date for applications: 25 November 2026

Depending on the level of applications for this role we may close the advert earlier, therefore we encourage you to submit your application early.

Our Commitment to you:

At KAM, we celebrate the diversity of our customers, communities, and colleagues, and strive for a workforce which is equitable, inclusive and representative of the communities we serve and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, and sexual orientation to apply. We look forward to receiving your application.

We live our values of “We Care, We Commit, We Imagine” through our behaviours and we strongly believe that diverse perspectives drive innovation and create an environment where individuals can imagine that anything is possible. We care about our people, and we fully commit to creating an inclusive environment where our people feel valued, respected and empowered to thrive.

We recognise the importance of flexibility in the workplace and where possible, we will do our best to consider alternative working patterns or flexible arrangements to help you balance work and life in a way that works for you and the business. If you’d like to discuss before applying, please feel free to contact our recruitment team.

To ensure you are given the best opportunity to succeed in the recruitment process, please let us know if you will require any support or reasonable adjustments. You can contact our team here recruit@metrolink.co.uk.

What we will need to check:

If you are successful, we will need to complete several pre-employment checks prior to you starting. These include.

• Proof of address.

• Evidence of right to work in the UK.

• References from previous employment or studies from the last 3 years

• Pre-employment medical (level subject to role).

• Criminal Records self-declaration check, in line with the Rehabilitation of Offenders Act (1974).

KeolisAmey Metrolink (KAM) is the largest light rail network in the UK. Growing and evolving since first opening in 1992. Metrolink have so far expanded to 103km of track, 99 stops and 147 trams, with a target of 52 million yearly passengers by the end of 2022.

We recognise and celebrate the diversity of our customers, communities and colleagues and strive for a workforce that is representative of the communities we serve, and society at large.