Bilingual Account Manager, French (UK)

Description Keeper is hiring a driven, bilingual Account Manager (French speaking) to join a high producing team within our global B2B sales division. Qualified candidates must permanently reside in the UK. This is a fully remote position for those residing in the UK.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organisations, globally. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing client relationships in this pivotal role!

About the Role

• Join an elite group of proven performers and highly successful Account Manager professionals.
• Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts.
• As an Account Manager, you will work with an established client base and be responsible for growing revenue through these accounts using our industry-leading solutions.

Responsibilities

• Thrive in a supportive but independent workplace with the opportunity to grow as our organisation grows.
• Carry a revenue quota to meet or exceed sales targets within assigned accounts.
• Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts.
• Communicate with French and English speaking customers, both verbally and in writing.
• Work with clients to negotiate contract renewals, cross-sells and upsells.
• Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals.
• Advise customers on best practices for securing and protecting their business against password related breaches.
• Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle.
• Consistently demonstrate knowledge of Account Management best practices, stay up to date on trends in the industry, and operate as an Account Manager and Cyber Security advisor to your customers.
• Understand and navigate account procurement practices to negotiate licensing contracts.
• Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity.
• Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc.
• Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as an Account Manager & Keeper expert.
• Drive customer advocacy in the form of references, referrals, and case studies.
• Perform data-driven reviews and analysis on customer portfolio to prioritise opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas.
• Participate in the evolution of Keeper Security’s own Account Management programs and processes; insist on excellence in our own AM initiatives.
• Contribute towards the development of a strong team environment by upholding high work standards.
• Jump at opportunities to go the extra mile to ensure our customers are supported and successful!

Requirements

• 3+ years of experience in full cycle SaaS sales or Account Management (with a focus on upselling and expansion).
• Must be bilingual, native French with English fluency (both verbal and written).
• Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support.
• Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise.
• Experience working with and selling to Enterprise organisations, C-level Executives, IT and Cyber Security Executives.
• Unrivalled sense of autonomy, ownership, and dedication to helping customers realise their intended value.
• Aptitude for learning software; strong with business applications.
• Ability to manage multiple priorities while maintaining strict attention to details.
• Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations.
• Working knowledge of Salesforce.com.
• Undergraduate degree preferred (BA/BS).
• Experience working in the IAM industry is a plus.

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.