Bilingual Associate Account Manager, German (UK)

Description Keeper is hiring a driven, bilingual Associate Account Manager (German speaking) to join a high producing team within our global B2B sales division. Qualified candidates must permanently reside in the UK. This is a fully remote position for those residing in the UK.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organisations, globally. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing client relationships in this pivotal role!

About the Role

Join an elite group of proven performers and highly successful Associate Account Manager professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts. They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts.

As an Associate Account Manager, you will work with an established client base within the public sector, concentrating on state, local, and higher education and be responsible for growing revenue through these accounts using our industry-leading solutions.

Responsibilities

• Thrive in a supportive but independent workplace with the opportunity to grow as our organisation grows.
• Carry a revenue quota to meet or exceed sales targets within assigned accounts.
• Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts.
• Communicate with German and English speaking customers, both verbally and in writing.
• Work with clients to negotiate contract renewals, cross-sells and upsells.
• Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals.
• Advise customers on best practices for securing and protecting their business against password related breaches.
• Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle.
• Consistently demonstrate knowledge of Account Management best practices, stay up to date on trends in the industry, and operate as an Account Manager and Cyber Security advisor to your customers.
• Understand and navigate account procurement practices to negotiate licensing contracts.
• Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity.
• Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc.
• Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as an Account Manager & Keeper expert.
• Drive customer advocacy in the form of references, referrals, and case studies.
• Perform data-driven reviews and analysis on customer portfolio to prioritise opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas.
• Participate in the evolution of Keeper Security’s own Account Management programs and processes; insist on excellence in our own AM initiatives.
• Contribute towards the development of a strong team environment by upholding high work standards.
• Jump at opportunities to go the extra mile to ensure our customers are supported and successful!

Requirements

• 2+ years of experience within software or tech sales (with a focus on upselling and expansion).
• Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support.
• Must be bilingual, native German with English fluency (both verbal and written).
• Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise.
• Experience working with and selling to Enterprise organisations, C-level Executives, IT and Cyber Security Executives.
• Unrivaled sense of autonomy, ownership, and dedication to helping customers realise their intended value.
• Aptitude for learning software; strong with business applications.
• Ability to manage multiple priorities while maintaining strict attention to details.
• Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations.
• Working knowledge of Salesforce.com.
• Undergraduate degree preferred (BA/BS).
• Experience working in IAM industry is a plus.

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.