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- Tasks: Lead technical success for enterprise clients, ensuring seamless deployment and integration of Mattermost.
- Company: Join Mattermost, a leading collaborative platform trusted by top-tier organisations.
- Benefits: Competitive salary, remote-first culture, and opportunities for professional growth.
- Why this job: Be a key player in secure collaboration for high-stakes environments.
- Qualifications: 5+ years in technical roles, fluent in English and French, strong technical skills required.
- Other info: Inclusive workplace that values diverse perspectives and offers excellent career advancement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. Trusted by the U.S. Department of War and Fortune 500s, our platform runs on‑premises and in private clouds, delivering secure messaging, file sharing, workflow automation, audio/screenshare, and project management—all with full data and operational control. Mattermost powers high‑stakes workflows across mission planning, real‑time, real‑world operations, DevSecOps, incident response, and cyber defense—enabling secure collaboration from tactical edge and DDIL environments to enterprise HQ. Teams operate across web, desktop, and mobile, with embedded interoperability for Microsoft Teams, Outlook, and Microsoft 365.
Mattermost is seeking a Senior Technical Account Manager (TAM). The TAM is a customer‑facing technical leader responsible for ensuring the successful deployment, integration, and operational success of the Mattermost platform for enterprise and public sector clients across the United Kingdom and Francophone Europe. This role requires strong technical expertise in infrastructure, cybersecurity, and DevSecOps, combined with the ability to build trusted relationships with customers across multiple regions and languages. The TAM serves as a trusted technical advisor—partnering with engineering, product, and customer teams to ensure reliable, secure, and scalable deployments of Mattermost.
Key Responsibilities- Customer Success & Technical Delivery
- Lead onboarding, deployment, and optimization of Mattermost for strategic enterprise customers.
- Design and validate scalable architectures for cloud, hybrid, and on‑premise deployments.
- Guide customers on integrating Mattermost with identity providers (SSO, SAML, OAuth, LDAP), CI/CD pipelines, and monitoring tools.
- Support adoption across distributed teams by ensuring high reliability, security, and performance.
- Provide proactive technical guidance to prevent issues and optimize system architecture.
- Technical Leadership & Advocacy
- Serve as the primary technical advisor for assigned customer accounts.
- Work closely with Product, Engineering, and Support teams to resolve technical challenges.
- Capture customer insights and feedback to influence product roadmap and feature development.
- Develop documentation, deployment templates, and automation assets to support customer success at scale.
- Communication & Stakeholder Management
- Communicate complex technical concepts clearly to both technical and non‑technical audiences.
- Build trusted relationships with stakeholders across UK and French‑speaking regions.
- Conduct technical workshops, architecture reviews, and implementation planning sessions.
- Maintain documentation of deployment architectures, customer requirements, and feedback.
- 5+ years experience in Technical Account Management, Solutions Engineering, DevOps Engineering, or a similar technical customer‑facing role.
- Strong expertise in Linux, networking, containers (Docker/Kubernetes), and cloud infrastructure.
- Experience with scripting or development (Python, Go, Bash, Node.js, or similar).
- Familiarity with DevOps and CI/CD tools (GitHub/GitLab, Jenkins, Terraform, Jira).
- Strong understanding of cybersecurity best practices and secure system design.
- Proven ability to manage enterprise technical relationships and complex implementations.
- Fluent English and French (written and spoken) required.
- Excellent communication and stakeholder management skills.
- Must be authorized to work in the United Kingdom.
- Experience supporting public sector, defense, or regulated industries.
- Familiarity with compliance frameworks such as ISO 27001, SOC 2, GDPR, NIS2, or UK NCSC security guidance.
- Experience supporting air‑gapped or highly secure deployments.
- Existing or eligibility for security clearance such as UK Security Clearance (SC), French defense clearance, or NATO Secret clearance.
- Experience with mobile device management platforms (Intune, MobileIron, Workspace ONE).
- Experience working in a startup or high‑growth SaaS environment.
Mattermost takes a market‑based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job‑related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. Mattermost is an EEO Employer, we are a remote‑first, open‑source company. We are continually working to expand our hiring in more countries and regions, ensuring compliance with local laws and regulations, which takes time. Mattermost values your unique perspective—we welcome all applicants. We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications. We do not tolerate discrimination against staff or applicants based on race, religion, national origin, age, disability, pregnancy status, veteran status, or other personal characteristics. If you require accommodations during the interview process, please let us know—we’re happy to assist.
Senior Technical Account Manager (UK) (Bilingual French) employer: Mattermost
Contact Detail:
Mattermost Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Account Manager (UK) (Bilingual French)
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at Mattermost or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss topics like cloud infrastructure, cybersecurity, and DevSecOps. We want to see you shine as a technical leader!
✨Tip Number 3
Show off your bilingual skills! Since this role requires fluency in both English and French, practice discussing technical concepts in both languages. This will help you stand out and demonstrate your ability to communicate with diverse teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Technical Account Manager (UK) (Bilingual French)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Technical Account Manager role. Highlight your experience in technical account management, cybersecurity, and DevSecOps, as these are key areas for us at Mattermost.
Showcase Your Technical Skills: Don’t hold back on showcasing your technical expertise! Mention your familiarity with Linux, cloud infrastructure, and scripting languages. We want to see how you can bring value to our team and clients.
Communicate Clearly: Since this role involves liaising with both technical and non-technical stakeholders, make sure your application reflects your ability to communicate complex concepts simply. Use clear language and avoid jargon where possible.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Mattermost
✨Know Your Tech Inside Out
As a Senior Technical Account Manager, you'll need to demonstrate your expertise in infrastructure, cybersecurity, and DevSecOps. Brush up on relevant technologies like Linux, Docker, and cloud infrastructure. Be ready to discuss how you've successfully deployed similar solutions in the past.
✨Showcase Your Communication Skills
You'll be communicating complex technical concepts to both technical and non-technical audiences. Practice explaining your previous projects in simple terms. Highlight your bilingual skills in English and French, as this will be crucial for building relationships with clients across different regions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of examples where you've led onboarding or resolved technical challenges for clients. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Research Mattermost and Its Clients
Familiarise yourself with Mattermost's platform and its applications in defence and critical infrastructure. Understand their customer base and the specific needs of enterprise and public sector clients. This knowledge will help you tailor your answers and show genuine interest in the role.