Duty Manager - 8817 in Dorking

Duty Manager – Full Time, near Dorking.

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40 hours per week | Shift rota: 7am–3pm and 3pm–11pm, including weekends and bank holidays.

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About the role

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We are looking for a Duty Manager to join a country house hotel – it’s a successful and busy conference and wedding venue set in beautiful grounds.

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You will play a key role in the day-to-day running of the hotel, leading the team, ensuring excellent guest experiences, and maintaining high standards across the operation.

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What the role involves

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• Overseeing the daily hotel operation and supporting the team to deliver a warm, professional, and welcoming service.

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• Leading shift briefings, team communication, and operational handovers.

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• Handling guest enquiries and resolving complaints, ensuring guests receive the best possible experience.

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• Supporting reception, conference, and restaurant operations, particularly during busy periods.

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• Motivating and developing the team, maintaining high standards of service, presentation, and attention to detail.

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• Monitoring costs, maximising sales opportunities and supporting the achievement of financial targets.

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• Ensuring hotel procedures are followed, including cash handling, licensing, Health & Safety, Fire Safety, and other legal requirements.

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• Supporting stock control, equipment maintenance, and general hotel standards.

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Person Specification

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• Previous hotel experience is essential.

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• Familiarity with Opera or a similar hotel management software package.

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• Confident, friendly and professional, with excellent communication and customer service skills.

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• Well organised, self-motivated and able to remain calm under pressure.

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• Enjoy working with people and being part of a team.

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• Professional in appearance and presentation.

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• Physically able to lift and carry furniture.

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