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- Tasks: Ensure exceptional guest experiences and manage the Front Office team.
- Company: Join the historic Threadneedles Hotel, part of Marriott's Autograph Collection.
- Benefits: Enjoy structured training, competitive pay, and a supportive work environment.
- Other info: Flexible 4 on, 4 off shifts with opportunities for career growth.
- Why this job: Be a key player in creating treasured moments for guests in a unique setting.
- Qualifications: Previous hospitality experience preferred; passion for guest service is essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you looking to take your next step in hospitality? Do you have a passion for delivering exceptional guest experiences? Yes? Then come and join our friendly Front Office team as a Duty Manager at Threadneedles Hotel.
Threadneedles hotel is a franchise of Marriott International portfolio of brands under the Autograph Collection. We are part of Y.T.L. Group which have 34 properties in UK, Malaysia and Australia principally. Marriott International's Autograph brand consists of 172 hotels in over 32 countries, with another 110 hotels in its pipeline. As a host with Marriott Hotels, you will be delivering tailored experiences to each of our guests. With your skills and imagination, together we will innovate and reinvent the future of travel.
Threadneedles hotel is located in a Grade II Listed building from 1856 where City & Midland bank was located. With a unique architecture with a handmade glass window dome in our main lobby; the historic of Threadneedles make us unique to create treasured moment to our guests.
JOB SUMMARY
Reporting to the Assistant Front Office Manager; as Duty Manager you will be playing an important role in ensuring our guest journey runs like clockwork. From allocating the perfect room, to organising amenities, you will be responsible for ensuring our guests stay is one to remember. As Duty Manager you will also be responsible for the reception and porter team, offering assistance and your knowledge to help build our teams knowledge further, to ensure our guest service levels exceed all expectations.
Other duties will involve:
- Being the first responder in the event of an emergency or any guest incidents throughout the hotel, ensuring they are dealt with in an efficient manner
- Supporting all departments when needed with guest queries and people support
- Working with the management team and HOD’s across the hotel to support the efficient running of all departments
- Promoting strong interdepartmental relations throughout the hotel
- Acting as a champion for fire and health & safety procedures
- Demonstrating ability to drive business and promote all the services at the hotel to a very high standard
- Lobby presence to meet and greet guests with warmth and answering any queries they may have
- Lobby management during busy periods to ensure enough coverage for a smooth operation
CANDIDATE PROFILE
You will have full rights for permission to work within the UK. We are unfortunately unable to assist with any Visa application processes. Previous Duty Manager or Shift Leader experience is preferred. Applications will be accepted from experienced Receptionists from 4 or 5 star hotels looking to take a step up to management. You have the ability to personalise every guest interaction with a warm and genuine interest. You’re capable of making quick decisions, ones which you’re sure are the best course of action for both our guests and associates alike. Knowledge of Opera is preferred, but is not essential.
LOCATION
Primarily based at Threadneedles Hotel, you may be required to work at our sister properties from time to time. The Academy Hotel and Monkey Island Estate are based in London and Bray.
WORKING HOURS
4 days on, 4 days off. Shift times from 07:00 to 19:00. Two 30 minutes breaks during your shift.
TRAINING
Our aim to set you up well for your role. With this in mind we offer the following trainings not only during your first month, but through your entire career:
- Structured training plans
- Departmental cross training
- Online training
EQUAL OPPORTUNITY
Marriott International and Y.T.L are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, sexual orientation and gender, veteran status or any other basis protected under federal, state or local laws.
Duty Manager in City of London employer: YTL Hotels
Contact Detail:
YTL Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Marriott or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show up in person! If you’re nearby, pop into Threadneedles Hotel and introduce yourself. A warm smile and a genuine interest can make a lasting impression on the hiring team.
✨Tip Number 3
Prepare for the interview by practising common questions related to guest experiences and team management. We want to see how you handle real-life scenarios, so think of examples that showcase your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Threadneedles Hotel.
We think you need these skills to ace Duty Manager in City of London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! We want to see how much you care about delivering exceptional guest experiences. Share a story or two that highlights your dedication to making guests feel special.
Tailor Your CV: Make sure your CV is tailored to the Duty Manager role. Highlight any relevant experience, especially if you've worked in 4 or 5-star hotels. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos – first impressions matter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Threadneedles Hotel!
How to prepare for a job interview at YTL Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research Threadneedles Hotel and its unique features. Familiarise yourself with its history, architecture, and the services it offers. This will not only impress your interviewers but also help you tailor your answers to show how you can enhance the guest experience.
✨Showcase Your Guest-Centric Approach
As a Duty Manager, your role revolves around delivering exceptional guest experiences. Prepare examples from your past roles where you went above and beyond for guests. Highlight your ability to personalise interactions and resolve issues efficiently, as this will demonstrate your suitability for the position.
✨Demonstrate Leadership Skills
Since you'll be overseeing the reception and porter teams, it's crucial to showcase your leadership abilities. Think of instances where you've successfully led a team or handled a challenging situation. Be ready to discuss how you would promote strong interdepartmental relations and support your colleagues.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making skills in high-pressure situations. Practice responding to potential emergencies or guest incidents, focusing on how you would ensure safety and maintain service standards. This will show your readiness to handle the responsibilities of a Duty Manager.