At a Glance
- Tasks: Ensure exceptional guest experiences and manage the Front Office team.
- Company: Join the historic Threadneedles Hotel, part of Marriott's Autograph Collection.
- Benefits: Enjoy structured training, competitive pay, and a supportive work environment.
- Other info: Flexible 4 on, 4 off shifts with opportunities for career growth.
- Why this job: Be a key player in creating treasured moments for guests in a unique setting.
- Qualifications: Previous hospitality experience preferred; passion for guest service is essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you looking to take your next step in hospitality? Do you have a passion for delivering exceptional guest experiences? Yes? Then come and join our friendly Front Office team as a Duty Manager at Threadneedles Hotel.
Threadneedles hotel is a franchise of Marriott International portfolio of brands under the Autograph Collection. We are part of Y.T.L. Group which have 34 properties in UK, Malaysia and Australia principally. Marriott International's Autograph brand consists of 172 hotels in over 32 countries, with another 110 hotels in its pipeline. As a host with Marriott Hotels, you will be delivering tailored experiences to each of our guests. With your skills and imagination, together we will innovate and reinvent the future of travel.
Threadneedles hotel is located in a Grade II Listed building from 1856 where City & Midland bank was located. With a unique architecture with a handmade glass window dome in our main lobby; the historic of Threadneedles make us unique to create treasured moment to our guests.
JOB SUMMARY
Reporting to the Assistant Front Office Manager; as Duty Manager you will be playing an important role in ensuring our guest journey runs like clockwork. From allocating the perfect room, to organising amenities, you will be responsible for ensuring our guests stay is one to remember. As Duty Manager you will also be responsible for the reception and porter team, offering assistance and your knowledge to help build our teams knowledge further, to ensure our guest service levels exceed all expectations.
Other duties will involve:
- Being the first responder in the event of an emergency or any guest incidents throughout the hotel, ensuring they are dealt with in an efficient manner
- Supporting all departments when needed with guest queries and people support
- Working with the management team and HOD’s across the hotel to support the efficient running of all departments
- Promoting strong interdepartmental relations throughout the hotel
- Acting as a champion for fire and health & safety procedures
- Demonstrating ability to drive business and promote all the services at the hotel to a very high standard
- Lobby presence to meet and greet guests with warmth and answering any queries they may have
- Lobby management during busy periods to ensure enough coverage for a smooth operation
CANDIDATE PROFILE
You will have full rights for permission to work within the UK. We are unfortunately unable to assist with any Visa application processes. Previous Duty Manager or Shift Leader experience is preferred. Applications will be accepted from experienced Receptionists from 4 or 5 star hotels looking to take a step up to management. You have the ability to personalise every guest interaction with a warm and genuine interest. You’re capable of making quick decisions, ones which you’re sure are the best course of action for both our guests and associates alike. Knowledge of Opera is preferred, but is not essential.
LOCATION
Primarily based at Threadneedles Hotel, you may be required to work at our sister properties from time to time. The Academy Hotel and Monkey Island Estate are based in London and Bray.
WORKING HOURS
4 days on, 4 days off. Shift times from 07:00 to 19:00. Two 30 minutes breaks during your shift.
TRAINING
Our aim to set you up well for your role. With this in mind we offer the following trainings not only during your first month, but through your entire career:
- Structured training plans
- Departmental cross training
- Online training
EQUAL OPPORTUNITY
Marriott International and Y.T.L are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, sexual orientation and gender, veteran status or any other basis protected under federal, state or local laws.
Duty Manager in City of London employer: YTL Hotels
At Threadneedles Hotel, part of the prestigious Marriott International portfolio, we pride ourselves on fostering a vibrant and inclusive work culture that values exceptional guest experiences. Our commitment to employee growth is evident through structured training plans and cross-departmental opportunities, ensuring that every team member can thrive in their career. Located in a stunning Grade II Listed building, our unique environment not only enhances the guest experience but also provides a rewarding and inspiring workplace for our staff.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in City of London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like YTL Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to YTL Hotels
Don't be shy about reaching out to YTL Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in City of London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about YTL Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at YTL Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
