At a Glance
- Tasks: Manage overnight hotel operations, ensuring guest satisfaction and safety.
- Company: Join Ibis Budget London Heathrow Central, part of the global Accor Group.
- Benefits: Enjoy free stays, discounts, training, and health support.
- Other info: Inclusive culture with opportunities for growth and international mobility.
- Why this job: Be a key player in creating memorable hospitality experiences.
- Qualifications: Experience in hotel roles, calm under pressure, tech-savvy.
The predicted salary is between 22950 - 28050 £ per year.
Company Description
At Ibis Budget London Heathrow Central, part of the Accor Group, we take pride in creating simple yet memorable hospitality experiences for every guest. Whether you're beginning your hospitality journey or seeking flexible work in a fast-paced environment, you’ll be welcomed into a team that values energy, service and personal growth.
Working with us means you'll benefit from:
- Free stays in UK Accor hotels & 50% off in Accor restaurants (T&Cs apply)
- Global employee discounts across 100+ countries and 5,000+ hotels
- Access to industry-leading training via the Accor Academy
- Opportunities for internal progression and international mobility
- A supportive and inclusive team culture
- Health & wellbeing support in and outside the workplace
We believe in celebrating your personality and helping you grow – because you matter. Hospitality is a work of heart, Join us and become a Heartist®.
Job Description
As Night Duty Manager, you will be responsible for the smooth and safe overnight operation of the hotel, ensuring both guest satisfaction and operational security.
You will:
- Oversee night audits, end-of-day reporting, and financial reconciliation
- Act as the primary point of contact for all guest issues and emergencies overnight
- Ensure guest check-ins/outs are completed efficiently and professionally
- Monitor the building’s security and perform regular night walks and health & safety checks
- Assist with cleaning, stock control, and light F&B duties where required
- Coordinate with Housekeeping, Maintenance, and Reception to ensure next-day readiness
- Support and guide any night staff on duty, ensuring policies and standards are followed
- Respond to fire alarms or incidents in line with the hotel’s emergency procedures
Qualifications
We’re looking for someone who:
- Has prior experience working in a hotel front office or supervisory night role
- Understands night audit procedures (training provided if needed)
- Can stay calm and make confident decisions in emergency or high-pressure situations
- Is self-reliant, responsible, and proactive in solving problems
- Is tech-savvy and familiar with PMS systems (Opera Cloud preferred)
- Communicates clearly in English (spoken and written); other languages are a bonus
- Has the right to work in the UK and can commit to overnight shift patterns (including weekends and holidays)
Additional Information
By joining Ibis Budget London Heathrow Central, you become part of the Accor global network – offering endless opportunities to grow, learn, and shape your future. We are an inclusive employer, committed to diversity, equality, and creating a workplace where everyone feels they belong.
Night Duty Manager (M/F/X) in Hounslow employer: AccorHotel
AccorHotel offers an exceptional work environment at Fairmont Cheshire, The Mere, where employees are valued for their contributions to creating a luxurious spa and wellness experience. With a strong emphasis on team culture, exclusive discounts, and comprehensive training opportunities, this role not only promises competitive compensation but also fosters personal and professional growth in the heart of a stunning 5-star retreat.
StudySmarter Expert Advice🤫
We think this is how you could land Night Duty Manager (M/F/X) in Hounslow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotel
Don't be shy about reaching out to AccorHotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Duty Manager (M/F/X) in Hounslow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
