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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage daily hotel operations.
- Company: Stunning hotel in Woking with a vibrant team atmosphere.
- Benefits: Employee bonus scheme, tips, pension, and discounted meals.
- Other info: Opportunity to grow in a dynamic hospitality environment.
- Why this job: Join a passionate team and make guests' experiences unforgettable.
- Qualifications: Experience in Food and Beverage management and strong multitasking skills.
The predicted salary is between 24000 - 30000 £ per year.
An exciting opportunity for Duty Manager at a stunning property in Woking. You’ll be delivering attentive customer-focused service and enjoy working as part of a successful team. The ideal manager will have a strong background in Food and Beverage, preferably with Supervisor/Management experience as food and drink service is a major part of this role. The ability to multi-task is essential for this role.
DUTY MANAGER RESPONSIBILITIES INCLUDE:
- Develop and implement a great work culture while maintaining a positive and friendly attitude at all times.
- Take ownership and action of any problems that may arise during your shift.
- Liaise with all other departments to ensure efficient service and guest satisfaction at all times.
- Deal with guest complaints in an effective and courteous manner, ensuring guest satisfaction at all times.
- Keep all public areas, front and back-office areas clean and tidy at all times.
- Report maintenance and housekeeping requirements.
- Support other departments when needed.
THE IDEAL CANDIDATE WILL:
- Be trustworthy and diligent and have a “can-do attitude.”
- Go the Extra Mile and be passionate about what you do.
- Display a pleasant and cheerful disposition to customers and employees.
- Be able to clearly communicate to guests, management, and employees alike.
- Have excellent attention to detail.
- Be fully conversant in all legal and operational procedures within a Hotel.
- Be capable of working under pressure.
Benefits:
- Employee Owned Bonus scheme.
- Tips.
- Pension.
- Discounted/free food.
Duty Manager Hotel in Woking employer: CFCHOSPITALITYRECRUITMENT
Contact Detail:
CFCHOSPITALITYRECRUITMENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager Hotel in Woking
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings for Duty Managers. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service shine through. Share stories that highlight your experience in Food and Beverage and how you’ve handled challenges in the past.
✨Tip Number 3
Be proactive! If you see a hotel you love, don’t wait for them to post a job. Reach out directly and express your interest in working with them. You never know, they might have something perfect just around the corner!
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like Duty Manager. Plus, it shows you’re serious about joining our team and helps us get to know you better right from the start.
We think you need these skills to ace Duty Manager Hotel in Woking
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and customer service. A friendly tone can make a big difference!
Tailor Your Experience: Make sure to highlight your relevant experience in Food and Beverage management. We’re looking for someone who can multitask and handle various responsibilities, so give us examples of how you've done this in the past.
Be Solution-Oriented: Since dealing with guest complaints is part of the role, share specific instances where you’ve turned a negative situation into a positive one. This shows us that you have the right attitude and skills to handle challenges effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at CFCHOSPITALITYRECRUITMENT
✨Know the Property Inside Out
Before your interview, take some time to research the hotel and its unique features. Familiarise yourself with their services, especially in Food and Beverage, as this is a major part of the role. Showing that you understand what makes the property special will impress the interviewers.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service or resolved complaints effectively. This will showcase your ability to handle guest interactions with a positive attitude, which is crucial for a Duty Manager.
✨Showcase Your Team Spirit
Since the role involves working closely with various departments, be ready to discuss how you’ve collaborated with others in previous jobs. Highlighting your teamwork skills will show that you can maintain a friendly work culture and support your colleagues when needed.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle specific situations, like dealing with a difficult guest or managing multiple tasks under pressure. Practising these responses will help you feel more confident and articulate during the interview.