Sales Operations Associate

About Us

Inforcer is one of the fastest growing technology organisations in the world and a leading provider of cutting-edge cybersecurity and AI solutions to support the SMB market. We provide MSPs (Managed Service Providers) with the fundamental technology they need to manage and secure Microsoft 365 at scale and deliver AI services. Our mission is to be inforced in every MSP!

About the Role

We are seeking a talented and motivated Revenue Operations Associate to join our team. In this role, you will be responsible for supporting the execution of go-to market strategies by building and optimising scalable and data-driven processes across the entire customer lifecycle; managing and continuously improving our HubSpot CRM system, including workflows and automation. If this sounds like you, we’d love to hear from you.

What you’ll be doing:

• Support the execution of go-to market strategies by building and optimising scalable and data-driven processes across the entire customer lifecycle.
• Manage and continuously improve our HubSpot CRM system, including workflows, automation, reporting and dashboards to enable stronger pipeline performance.
• Work cross-functionally with Sales, Marketing and our Product team to identify opportunities for process improvements and operational efficiency.
• Develop and maintain accurate forecasting models and pipeline analytics to support strategic planning and drive revenue growth.
• Monitor and report on key revenue metrics and KPIs such as MRR, ARR, CAC, LTV, churn and conversion rates to help drive predictable and sustainable growth.
• Share data with our management team to support decision making.
• Visualise data in engaging ways, ensuring clear communication and accuracy.

What We Can Offer You:

• Steep Learning Curve: We believe people leave organisations when learning stops. We promise a steep and continuous learning curve to both challenge and develop our people. You are responsible for your own learning, but you’ll be surrounded by exceptional people and strong enablement, if you choose to lean into it, in an environment where it’s safe to make mistakes, try new things, and improve.
• Real Impact: We operate in a high-trust and autonomous environment where you can make a real impact and difference in your role and across the company.
• Transparency and Honesty: We believe honest and clear communication creates a highly collaborative culture. It gives you the “why” we make decisions and allows you to effectively make your own. We won’t pull the wool over your eyes, we are a fast-growing start-up that comes with its own unique challenges, but we all work hard to solve them, together, as a team.
• A+ Global Team: Our people power every part of our business, and we look for individuals who bring genuine passion to their role and operate at their very best. A-players thrive when surrounded by other A-players. Our level of growth and rate of change can be hard work and challenging, but you’ll be surrounded with exceptional people that are always happy to help.
• Regular Team Socials: We celebrate our team, our milestones, promotions and achievements with social events every month.
• Employee Recognition: Programs to recognise and reward our top contributors for their achievements and efforts. We live our company values every day and reward those people who embody them.

Skills We Need for This Role:

• 1 year’s experience in a Revenue Operations or Sales Operations role, ideally in an early-stage start-up.
• Proven experience with HubSpot CRM (reporting, workflows, dashboard, automation) or similar CRM would be advantageous.
• Familiarity with Sales and Marketing analytics tools such as Looker, Tableau or Power BI.
• Strong analytical skills and attention to detail.
• Comfortable juggling multiple priorities in a fast-paced, evolving environment.

Inforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.