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For Companies At a Glance
- Tasks: Support 2nd Line Analysts and investigate application incidents in a dynamic environment.
- Company: Join a fast-growing Challenger in the Financial Services sector with a digital focus.
- Benefits: Enjoy flexible hybrid working, private medical insurance, and a discretionary bonus.
- Other info: Be part of a culture that values innovation and personal growth.
- Why this job: Make a real impact while working with cutting-edge technologies and a supportive team.
- Qualifications: Strong troubleshooting skills and experience with Azure, APIs, and DevOps practices.
The predicted salary is between 45000 - 55000 £ per year.
This is an excellent opportunity for an experienced Applications Support Analyst to join a Challenger within the Financial Services sector who have enjoyed unprecedented growth since inception and the launch of a fully digital Microsoft Azure based platform. They have bought together the best capability, technology and people to create a business that challenges conventional thinking and approaches things differently.
What you'll be doing:
- As a 3rd Line - Senior Application Support Analyst, you will be responsible for supporting the 2nd Line Application Support Analysts, conducting 3rd line investigations of Problems, be involved in ongoing project work and feed into the implementation of DevOps practices.
- Work with Solution Architects and Business Analysts to gather knowledge transfer and feed this into the Application Support team.
- Schedule training sessions with members of the team to facilitate a shift left.
- Investigation and resolution of application incidents and major incidents escalated by 2nd line.
- Triaging IT incidents/situations, potentially spanning multiple applications and impacting multiple business processes - engaging with our IT solution partners and other members of the IT team where required.
- Gather information on IT service issues and map operational business issues to the underlying application and infrastructure architecture.
- Support, and where needed, initiate business change within the organisation.
- Support the evaluation and implementation of new tools and technologies through independent research, prototyping and participation in proof-of-concept activities.
- Assess impact of business or technical change on Application Support processes, tools and documentation and deliver necessary change to ensure Application Support team readiness.
- Understand, use and improve operational IT processes and service monitoring. This spans our toolset and processes, service logging and monitoring/alerting tools and Service Desk system.
About You:
- A strong logical and troubleshooting mind-set, with excellent time management skills.
- The ability to understand and extract key information from investigations is essential to diagnosing and resolving incidents.
- Enjoys investigating and resolving problems big or small, with a passion for understanding the why and the how.
- Able to grasp new concepts quickly and efficiently.
- Ability to work remotely with little management supervision.
- Positive and enthusiastic approach and a strong team ethic.
- Ability to multi-task, be flexible and deal with interruptions and change.
- Manage own workload whilst meeting and exceeding contractual SLAs, KPIs and Customer Satisfaction.
- Excellent communication skills.
Technical skills to include some or all of the following:
- Microsoft Azure
- API Management
- Messaging / Integration
- Powershell, scripting
- SQL
- DevOps / Git
- Jira / Confluence
- Networking / DNS / Firewalls
- Linux / Tomcat / Java
- Power BI
In return you will have the opportunity to make a real difference and be part of a culture that is driven to make life better. Comprehensive benefits include:
- Flexible working - ideally hybrid 1 day a month in the office or more if you prefer.
- Discretionary company bonus.
- Private medical insurance.
- Life assurance x4.
- 6% Company Pension.
- 24/7 GP service.
- Medicash.
- Travel insurance and much more.
3rd Line employer: Ignite Digital
Contact Detail:
Ignite Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in financial services or application support. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Get your hands dirty with some practical skills! Brush up on Azure, Powershell, and APIs if you haven't already. Showing that you can hit the ground running will make you stand out to potential employers.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to application support. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 3rd Line
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of a 3rd Line Application Support Analyst. Highlight your experience with Azure, APIs, and any relevant tools like Powershell or Jira. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about application support and how you can contribute to our team. Be sure to mention any specific projects or experiences that relate to the job description.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love candidates who can demonstrate a strong logical mindset and a knack for troubleshooting. Share those 'aha!' moments with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Ignite Digital
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft Azure, APIs, and Powershell. Be ready to discuss how you've used these technologies in past roles, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex application incidents or major issues. Think about the steps you took to investigate and resolve these problems, and be ready to explain your thought process during the interview.
✨Understand the Business Context
Familiarise yourself with the financial services sector and how application support fits into it. Being able to connect your technical expertise with business outcomes will show that you understand the bigger picture and can contribute effectively.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing technical concepts. Good communication is key in this role, so be prepared to explain your ideas and solutions in a way that’s easy for others to understand.