At a Glance
- Tasks: Deliver exceptional service by assisting guests with their luggage and ensuring a welcoming environment.
- Company: Join the award-winning Royal Lancaster London, known for its positive culture and career growth.
- Benefits: Earn up to £30k, enjoy discounts, complimentary stays, and extensive health support.
- Other info: Flexible shifts, opportunities for development, and a vibrant workplace await you.
- Why this job: Be part of a fun team that values your energy and contributions to guest experiences.
- Qualifications: Friendly attitude and strong communication skills are essential.
The predicted salary is between 26158 - 36620 £ per year.
Join the team that Always Cares. Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Luggage Porter at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.
Some of our fabulous benefits you will enjoy as a Luggage Porter are:
- Annual earnings up to £30, £26,158.70 base salary + non-contractual tronc
- Pension scheme with company contributions
- 50% discount in all our restaurants and Spas across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Complimentary laundry
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more
We are currently looking for a passionate Luggage Porter to join our Guest Services Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Luggage Porter, your main duties and expectations for the role will include:
- To be capable of clear communication including giving directions, to handle face-to-face enquiries from clients in a polite, efficient and friendly manner at all times and to anticipate guest needs with use of available knowledge and resources to meet these needs.
- To maintain a positive approach at all times, especially in handling problems and to process all guest queries (in different forms- e-mail, calls, face-to-face) and to contact and inform, in a clear and concise manner the appropriate departments where specific problems or enquiries have arisen.
- To maintain all equipment and the Lobby at an excellent standard, including polishing trolleys, ensure the Luggage room remains clean and tidy at all times, drying the lobby during rainy weather and general clearing of debris in the Lobby and forecourt area.
- To work both day shifts and night shifts on a rotational basis as well as be flexible to short term shift changes as per business demands and decisions of Line Manager.
- To provide luggage porter services for hotel Guests and visitors in line with Standard Operating Procedures including: delivering guest luggage, storing guest luggage and providing an efficient and hassle-free service to the guest.
You will be required to work 40 hours per week, on a shift rota.
We are Best Employer for 2021 at Springboard's Excellence Awards, one of the happiest hotels in London, Earth Check Silver Certified 2023, 2 rosettes, Hoteliers' Charter Approved, Preferred Hotels & Resorts member, Top 100 in the Sunday Times Best Places to Work 2025.
We are more concerned with what's in the glass, not whether it's half full or empty, so if you feel this Luggage Porter role is for you, come and pour some happiness into yours by joining our award-winning family today.
All applicants must be legally eligible to work in the UK.
Luggage Porter in London employer: Front Office
As a Door Person at the Intercontinental London O2, you will be part of a vibrant team in a stunning five-star hotel located on the picturesque Greenwich Peninsula. The company offers an array of benefits including generous holiday allowances, free meals on duty, and extensive employee discounts, all within a supportive work culture that prioritises growth and recognition. With opportunities for career advancement across the Arora group, this role not only promises a rewarding experience but also a chance to thrive in a dynamic hospitality environment.
StudySmarter Expert Advice🤫
We think this is how you could land Luggage Porter in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Royal Lancaster London. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their happy and caring environment.
✨Tip Number 2
Practice your communication skills! As a Luggage Porter, you'll be interacting with guests all day. Try role-playing common scenarios with a friend or family member to get comfortable with handling enquiries and providing directions in a friendly manner.
✨Tip Number 3
Show your positive energy! When you walk into that interview, let your personality shine. Smile, be friendly, and demonstrate your passion for delivering five-star service. Remember, they want someone who brings joy to the team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our award-winning family. Don’t miss out on this opportunity to pour some happiness into your career!
We think you need these skills to ace Luggage Porter in London
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can bring positive energy to our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples that relate to the duties of a Luggage Porter, like your communication skills or ability to handle guest queries.
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by keeping your sentences short and to the point. This will help us quickly understand why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity with us at Royal Lancaster London.
How to prepare for a job interview at Front Office
✨Show Your Positive Energy
As a Luggage Porter, your attitude is key! Make sure to convey your positive energy during the interview. Smile, maintain eye contact, and express enthusiasm for the role. This will show that you embody the spirit of the team that 'Always Cares'.
✨Know the Company Culture
Familiarise yourself with the Royal Lancaster London’s values and culture. They focus on personal development and creating a happy environment. Be ready to discuss how your background and experiences align with their commitment to community and diversity.
✨Prepare for Guest Interaction Scenarios
Expect questions about handling guest queries and maintaining high service standards. Think of examples from your past experiences where you provided excellent customer service or resolved issues effectively. This will demonstrate your capability to anticipate guest needs.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Even if the role is hands-on, showing that you take the interview seriously reflects your respect for the position and the company. It sets the tone for how you’ll represent them as a Luggage Porter.
