At a Glance
- Tasks: Create unforgettable experiences for guests and provide outstanding customer service.
- Company: Join the prestigious Intercontinental London O2, located on the stunning Greenwich Peninsula.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and a supportive work environment.
- Other info: Exciting career progression within the Arora group awaits you!
- Why this job: Be part of a dynamic team in a five-star hotel with growth opportunities.
- Qualifications: Excellent communication skills and a passion for delivering high-quality service.
The predicted salary is between 28000 - 28000 £ per year.
Salary – £28,000 per annum
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us...
Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.
A bit about what you will do...
- Concierges in our team are passionate about creating the most unique and memorable experiences for our guests.
- They have a natural ability to make our guests feel welcome, special and cared for throughout their stay.
- Greet our guests with a warm welcome.
- Knowledgeable about the hotel facilities and services.
- Sharing your knowledge of the area and suggesting the right places for guests to visit while staying.
- Assist guests with errands and arranging special requests.
- Main point of contact for our guests throughout their stay, providing outstanding customer service.
- Promptly and courteously addressing inquiries, requests, and concerns of our guests.
- Work closely with other departments to ensure seamless guest experiences.
More about you...
- Providing high quality service comes naturally to you.
- Dedicated to creating memorable experiences.
- Extensive knowledge of the local area.
- Excellent communication skills and a high standard of written and spoken English.
- You value being part of a team and supporting your colleagues.
- A smart and professional appearance.
- Most of all, you will have an approachable, positive, and proactive manner.
- 5-star hotel experience in a similar role a real advantage.
- A member of the Golden keys a plus.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Concierge in London employer: Front Office
At Intercontinental London O2, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and employee well-being. With generous benefits such as 28 days of holiday, free meals on duty, and extensive career growth opportunities within the Arora group, our Concierges play a vital role in creating unforgettable experiences for our guests while enjoying a supportive and rewarding environment. Located in the stunning Greenwich Peninsula, our hotel provides a unique backdrop that enhances both work and leisure, making it an ideal place to thrive professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge in London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the facilities and services we offer. This way, when you chat with guests, you can confidently recommend the best experiences and make them feel right at home.
✨Tip Number 2
Network like a pro! Connect with other team members and departments. Building those relationships will help you provide seamless service and ensure every guest has an unforgettable stay.
✨Tip Number 3
Show off your local knowledge! Guests love insider tips on where to eat, drink, and explore. Share your favourite spots and hidden gems to create memorable experiences for them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and show us you’re serious about joining our fantastic team. We can’t wait to see your application!
We think you need these skills to ace Concierge in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can create memorable experiences for our guests.
Tailor Your Application:Make sure to tailor your application specifically for the Concierge role. Highlight your relevant experience and skills that match what we’re looking for, like your knowledge of the local area and your customer service expertise.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our fantastic team!
How to prepare for a job interview at Front Office
✨Know the Hotel Inside Out
Before your interview, make sure you research the Intercontinental London O2 thoroughly. Familiarise yourself with its facilities, services, and the local area. This knowledge will not only impress your interviewers but also show your genuine interest in creating memorable experiences for guests.
✨Showcase Your Customer Service Skills
As a concierge, outstanding customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your proactive approach and ability to create unique experiences.
✨Dress to Impress
First impressions matter, especially in a five-star hotel environment. Dress smartly and professionally for your interview. This reflects your understanding of the role and the importance of maintaining a polished appearance as a concierge.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during your interview. Inquire about the team dynamics, opportunities for growth, or how the hotel ensures exceptional guest experiences. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
