At a Glance
- Tasks: Ensure guests have an unforgettable stay and handle their queries with a smile.
- Company: Join the five-star Intercontinental London O2, right by the River Thames.
- Benefits: Enjoy a competitive salary, 28 days holiday, free meals, and discounts.
- Other info: Exciting career growth opportunities within the rapidly expanding Arora Group.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Customer service experience and a positive attitude are essential.
The predicted salary is between 28080 - 28080 £ per year.
About us...
Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf.
Our five-star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.
A bit about what you will do...
The Guest Relations Ambassador will directly report to the Guest Relations Manager and is responsible for ensuring that on all occasions guests are completely satisfied with their stay and that the service they receive meets or exceeds their expectations.
- Greets and maintains an excellent working relationship with guests/clients and colleagues.
- Attend to any guest comments/queries brought to their attention and deal with these efficiently and courteously.
- Work together with the Head Porter to ensure the management of guest luggage
(arrival/departure and storage) is recorded with the appropriate labelling.
- Demonstrate a high level of local knowledge with regard to nearby streets, attractions, shops, events etc.
- Ensure that daily operation checklists are completed and assist the Guest
Relations team.
More about you...
- Previous customer service /guest relations experience is essential
- A smart and professional appearance
- A positive attitude and excellent communication skills
- Experience of working as part of a winning team
- Ability to remain calm whilst under pressure
- Comprehensive knowledge of local restaurants and attractions
- What’s in it for you…
- Salary- £28,080 plus tronc
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
- Free meals on duty.
- Complimentary on-site parking is available whilst on duty.
- Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle
2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
Grow with us...
We are growing rapidly, and with growth comes advancement opportunities.
Being part of the Arora Group, there are exciting opportunities for career progression and development across our properties and brands.
Guest Relations Ambassador in London employer: Front Office
As a Door Person at the Intercontinental London O2, you will be part of a vibrant team in a stunning five-star hotel located on the picturesque Greenwich Peninsula. The company offers an array of benefits including generous holiday allowances, free meals on duty, and extensive employee discounts, all within a supportive work culture that prioritises growth and recognition. With opportunities for career advancement across the Arora group, this role not only promises a rewarding experience but also a chance to thrive in a dynamic hospitality environment.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Ambassador in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Front Office. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Front Office
Don't be shy about reaching out to Front Office directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Relations Ambassador in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Front Office and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Front Office
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
