At a Glance
- Tasks: Provide technical support across various levels and manage customer communication.
- Company: Established IT Managed Services Provider with a dynamic team.
- Benefits: Competitive salary, skill development, and a collaborative work environment.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Enhance your tech skills while solving real-world IT challenges.
- Qualifications: 5+ years of support experience and strong knowledge of Windows and Networking.
The predicted salary is between 27000 - 35000 £ per year.
Focus IT has the pleasure of working alongside this well-established IT Managed Services Provider. Our client is hiring a Service Desk Engineer to work across 1st, 2nd and 3rd line Support. This is a small and dynamic team where you will continue to develop your technical skills.
You will handle incoming technical support incidents, requests and changes. Management of personal call queue, ensuring calls are closed in a timely fashion. Provide updates and ensure ongoing customer communication is maintained. Resolution of calls ranging from simple password resets to complex server queries.
You will be an experienced Support Engineer with 5 or more years' commercial experience with excellent knowledge of Windows, Networking and some Mac exposure. Typical skills required are Server 2003/2008/2012, MAC OSX, Exchange 2007/2010, Active Directory, Networking Protocols and Microsoft Operating Systems. You are required to have strong commercial knowledge of Windows Server Maintenance, upgrades and Installations.
You will ideally have any certifications or be working towards CompTIA, MCP, MCA, MTA, MCSA, MCSE, CCENT, CCT, CCNA or CCNP. Any experience working in a Managed Service environment would be great.
Location: North West London. Salary: £27k - £35k.
Service Desk Engineer employer: Focus IT Recruitment
Focus IT Recruitment is an excellent employer, offering a supportive work culture that prioritises employee development and growth. Located in Milton Keynes, the company provides a competitive salary alongside generous holiday allowances and benefits, making it an ideal place for those seeking meaningful and rewarding employment in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Focus IT Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Focus IT Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Focus IT Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Focus IT Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Focus IT Recruitment!
How to prepare for a job interview at Focus IT Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
