At a Glance
- Tasks: Provide 1st line technical support and resolve client issues efficiently.
- Company: Award-winning IT Support Company with a dynamic team.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Great opportunity for personal development and skill enhancement.
- Why this job: Join a leading company and make a difference in customer support.
- Qualifications: Experience in Windows Desktop, Office 365, and basic networking.
The predicted salary is between 31500 - 38500 £ per year.
Job Description
1st Line Support Engineer
Focus IT have the pleasure of working with this award winning IT Support Company who are currently seeking a 1st Line Support Analyst to complement their existing support team.
The ideal candidate will be a 1st line support analyst working on our Central service desk.
Your role will be to provide 1st line technical support to some of our key clients.
To maintain a high degree of customer service ensuring responses are accurate.
As an initial point of contact for clients, you will be required to understand their problem, attempt first line resolution and keep the client updated throughout, escalating as required to the second line team.
Overall responsibility for the progression and effective resolution of all support cases received in accordance with our SLA’s and KPI’s.
Taking ownership of issues and ensuring the customers’ expectations are both set, met and exceeded.
To qualify for this role you must have experience in the following
- Windows Desktop (7,8.1,10),
- Install, configure and troubleshoot issues.
- Experience with using and troubleshooting Microsoft Office suites.
- Good understanding of PC hardware set-up and configuration.
- Office 365
- 365 Configuration, Changes (adds/removes/password resets).
- Networking
- Understanding of basic networking and troubleshooting.
- Basic understanding of IP addresses, DNS and what makes up an IT network.
- Diagnosing internet connection issues.
- Diagnosing Wi-Fi issues.
- Printers
- Understanding of basic printer errors, printer configurations, including reinstalling drivers and changing printer options within Windows.
You will be an experienced Helpdesk 1st Line Support Engineer with 2 or more year’s commercial experience.
Excellent knowledge of Microsoft Windows Desktop Operating Systems and Office 365 experience.
This is an excellent opportunity to join this dynamic market leader. Please send CV's to Amit Gohil for more information.
1st Line Support Engineer in Bedford employer: Focus IT Recruitment
This company is an excellent employer for Software Developers, offering a dynamic remote work environment that fosters innovation and collaboration. With a strong focus on employee growth, they provide ample opportunities for professional development and skill enhancement, ensuring that you can take ownership of complex projects while contributing to a supportive team culture. The flexibility of remote work combined with the chance to work on impactful software solutions makes this an attractive opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support Engineer in Bedford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Focus IT Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Focus IT Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace 1st Line Support Engineer in Bedford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Focus IT Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Focus IT Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Focus IT Recruitment!
How to prepare for a job interview at Focus IT Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
