At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for users and clients.
- Company: Join a dynamic Managed Service Provider with a friendly team culture.
- Benefits: Competitive salary, hybrid working, and career growth opportunities.
- Other info: Enjoy a collaborative environment with training support to boost your career.
- Why this job: Be part of a tech-savvy team and enhance your IT skills while making a difference.
- Qualifications: Experience with Microsoft products and strong problem-solving abilities.
Location: Leeds / Halifax branches
Salary: £27,000 - £33,000 + Benefits
Job Type: Full-Time Hybrid working - 2 days in office after induction
Are you a tech-savvy problem solver with a passion for IT support? Our client, a Managed Service Provider is looking for a Service Desk Engineer to join their growing team! If you have experience with Microsoft products and packages amongst others and thrive in a fast-paced support environment, we want to hear from you.
What You’ll Be Doing:
- Providing 1st, 2nd & 3rd line IT support to internal users and external clients.
- Troubleshooting and resolving hardware, software, and network issues.
- Managing Microsoft 365, Active Directory, and Windows environments.
- Logging, prioritizing, and escalating tickets as needed.
- Ensuring excellent customer service and technical support.
What We’re Looking For:
- Experience with Microsoft products and packages (Office 365, Windows OS, Active Directory).
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service abilities.
- Experience in an IT support/helpdesk/service desk environment.
- Knowledge of networking, remote desktop support, and IT security is a plus!
Why Join our client?
- Career growth opportunities & training support.
- Work in a collaborative and friendly team environment.
- Hybrid working options available.
Service Desk Engineer in Leeds employer: YourCode
Join a leading international EdTech company that values innovation and employee growth, offering a fully remote working environment across the UK. With an attractive salary package and uncapped commission potential, you'll have the opportunity to make a significant impact in the higher education sector while collaborating with a dedicated team. The company fosters a culture of consultative selling and relationship building, ensuring you can thrive in your role as an Account Executive and advance your career in a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at YourCode. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like YourCode before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Engineer in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to YourCode:Your cover letter is your chance to shine! Tell us why you want to work at YourCode specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at YourCode!
How to prepare for a job interview at YourCode
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
