Focus Group is looking for a Customer Loyalty Manager to lead our group-wide loyalty function from the Shoreham head office, with some national travel. This contract role involves steering two teams—Loyalty Agents and Contract Processing Agents—and driving churn reduction, renewal opportunities, and accurate offboarding.
You’ll report to the Head of Customer Loyalty, shape KPIs, and collaborate with Finance and Sales to turn insights into action across a growing technology services business in
Loyalty & Renewal Lead (Contract) - UK Travel in Shoreham-by-Sea employer: Focus Group
Focus Group is an exceptional employer that fosters a collaborative and innovative work culture, where your expertise in networking and security will be valued and nurtured. With opportunities for professional growth through mentorship and hands-on project involvement across the UK, you will play a pivotal role in shaping cutting-edge solutions while enjoying a competitive salary and flexible hybrid working arrangements.
