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For Companies At a Glance
- Tasks: Engage with customers, process loan agreements, and support them throughout their loan journey.
- Company: Join Evlo, a leading consumer finance company with a stellar 15-year track record.
- Benefits: Enjoy competitive salary, bonus scheme, private healthcare, and 25 days holiday plus bank holidays.
- Why this job: Be part of a customer-centric team that values your growth and offers comprehensive training.
- Qualifications: Strong communication skills, customer-focused mindset, and a passion for teamwork are essential.
- Other info: Experience a supportive workplace with charity volunteering days and mental health initiatives.
The predicted salary is between 24000 - 36000 £ per year.
Customer Account Manager – Opportunities That Empower You To Succeed
Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? We may have the role for you! Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non‑mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates – supported by a superb range of benefits! With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo.
The Role
As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan.
Qualifications
- Customer Focused
- Strong Communication skills and Confidence
- Self-Development
- Team Work
- Enjoy working with targets
Salary
Up to £30,000 depending on experience.
Rewards
Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:
- Bonus scheme
- Private healthcare
- Life assurance
- Excellent company pension 3% employee to 8% employer contribution
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
- Cycle to Work vouchers
- Retail Discounts
- Tech scheme
- 3 Charity Volunteering Days
At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
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Customer Account Manager employer: Evlo
Contact Detail:
Evlo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Familiarise yourself with Evlo's values and customer service philosophy. Understanding what makes them a market leader in consumer finance will help you align your answers during interviews and demonstrate your commitment to their customer-centric approach.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. Since the role requires strong rapport-building abilities, simulating customer interactions can help you feel more confident and prepared for real-life situations.
✨Tip Number 3
Network with current or former employees of Evlo on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Showcase your ability to work with targets by preparing examples from your past experiences. Be ready to discuss how you've met or exceeded goals in previous roles, as this will resonate well with the performance-driven nature of the Customer Account Manager position.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in financial services and customer account management. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build rapport with clients. Mention specific examples from your past experiences that align with the responsibilities of a Customer Account Manager.
Highlight Communication Skills: In both your CV and cover letter, emphasise your strong communication skills. Provide examples of how you've successfully interacted with customers, whether over the phone or face-to-face, to illustrate your capability in this area.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at Evlo. Mention their impressive ratings on TrustPilot and Feefo, and express your eagerness to contribute to their commitment to excellent customer service.
How to prepare for a job interview at Evlo
✨Showcase Your Customer Focus
As a Customer Account Manager, demonstrating your customer-centric approach is crucial. Prepare examples of how you've successfully managed customer relationships in the past, highlighting your ability to understand and meet their needs.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Consider conducting mock interviews with a friend to refine your delivery.
✨Demonstrate Teamwork Skills
Evlo values teamwork, so be ready to discuss your experiences working collaboratively. Share specific instances where you contributed to a team goal or supported colleagues, showcasing your ability to work well with others.
✨Prepare for Target-Driven Questions
Since the role involves working with targets, anticipate questions related to your experience with achieving goals. Be prepared to discuss how you set, track, and meet targets in previous roles, and share any relevant metrics to back up your claims.