At a Glance
- Tasks: Manage customer accounts and guide them through the loan process with excellent service.
- Company: Join Evlo, a leading consumer finance company with a stellar reputation.
- Benefits: Earn up to £30,000 plus bonuses, private healthcare, and generous holiday options.
- Other info: Enjoy volunteering opportunities and a vibrant workplace culture.
- Why this job: Make a real difference in customers' lives while developing your career in a supportive environment.
- Qualifications: Strong communication skills, customer-focused mindset, and teamwork abilities.
The predicted salary is between 24000 - 36000 £ per year.
Customer Account Managers – Opportunities That Empower You To Succeed. Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? We may have the role for you! Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits! With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo. If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success. The Role As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan. This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them. If you have the following skills, then a Customer Account Manager role could be right for you: • Customer Focused • Strong Communication skills and Confidence • Self-Development • Team Work • Enjoy working with targets Rewards Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits: • Bonus scheme • Private healthcare • Life assurance • Excellent company pension 3% employee to 8% employer contribution • 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!) • Cycle to Work vouchers • Retail Discounts • Tech scheme • 3 Charity Volunteering Days At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders
Customer Account Manager in Oldham employer: Evlo
Join a dynamic team as a Customer Account Manager, where you will thrive in a supportive work culture that values communication and collaboration. With opportunities for personal and professional growth, our company offers competitive benefits and a vibrant environment that encourages innovation and teamwork. Located in a bustling area, we provide a unique chance to make a meaningful impact while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager in Oldham
✨Tip Number 1
Get to know the company inside out! Research Evlo's values, mission, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building rapport with customers, try role-playing scenarios with friends or family. The more comfortable you are, the better you'll connect with potential customers.
✨Tip Number 3
Be ready to showcase your customer focus! Think of examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to excellent service, which is key for the Customer Account Manager role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Evlo team.
We think you need these skills to ace Customer Account Manager in Oldham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Account Manager role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about working with customers and how your communication skills make you a great fit for Evlo. Keep it engaging and personal!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Whether it’s hitting targets or receiving positive feedback from customers, we love to see how you've made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s quick and easy, plus you’ll get all the latest updates on your application status directly from us!
How to prepare for a job interview at Evlo
✨Know Your Customer Focus
Since the role is all about customer interaction, make sure you understand what it means to be customer-focused. Research Evlo's values and think of examples from your past experiences where you've gone above and beyond for a customer.
✨Show Off Your Communication Skills
Strong communication is key for this position. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where you successfully resolved customer issues or built rapport with clients.
✨Demonstrate Team Spirit
Evlo values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Think of specific instances where you contributed to a team goal or supported a colleague, as this will show you're a great fit for their culture.
✨Prepare for Target-Driven Questions
As the role involves working with targets, be prepared to discuss how you've met or exceeded targets in the past. Bring along any metrics or achievements that highlight your ability to work towards goals, as this will impress the interviewers.
