At a Glance
- Tasks: Manage customer relationships and oversee contract renewals while building strong connections.
- Company: Join a growing organisation in Gateshead with a focus on customer success.
- Benefits: Competitive salary, monthly bonuses, up to 37 days' holiday, and hybrid working options.
- Other info: Enjoy a supportive environment with full training and excellent career development opportunities.
- Why this job: Make a real impact by helping customers see the value in their services.
- Qualifications: Experience in account management or customer retention is preferred but not essential.
Gateshead | £31,734 Basic + Monthly Bonus | Realistic OTE £37,734
Office Angels are recruiting for an Account Manager - Customer Retention & Renewals to join an established and growing organisation in Gateshead. If you enjoy building relationships, having meaningful commercial conversations and helping customers see the value in the services they use, this could be the perfect next step.
You'll manage an existing portfolio of customers, take ownership of renewals and work with key decision-makers to strengthen relationships and retain business. This isn't a high-volume call centre role - it's a consultative, relationship-focused position where your communication skills and commercial approach will make a real difference.
Fantastic Benefits
- £31,734 basic salary + monthly performance bonus - realistic OTE £37,734
- Up to 37 days' holiday, including Bank Holidays
- Reduced August working hours - 9:30am to 3:00pm Monday to Friday, 8:30am-4:30pm - no weekends
- Hybrid working after qualifying service
- Health Shield, including private dental and medical benefits
- Company pension, employee discounts and wellbeing platform
- August wellbeing shutdown week and additional Christmas shutdown
- Full training, career development and regular company events
- Modern Gateshead offices with excellent transport links
Please note: Most annual leave is taken during school holidays and half terms, with up to two days typically permitted during each school term. Five days' leave are allocated to the August wellbeing shutdown.
What You'll Be Doing
- Managing existing customer relationships and upcoming contract renewals.
- Building rapport with key contacts through telephone, video and email.
- Understanding customer needs, resolving concerns and handling cancellation objections.
- Discussing pricing, contracts and renewal options to retain business.
- Preparing quotations and identifying opportunities to re-engage customers.
- Maintaining accurate CRM records and managing your renewal pipeline.
- Working towards agreed retention and performance targets.
What We're Looking For
- Experience in account management, customer retention, renewals, customer success or consultative sales.
- Strong communication skills and confidence speaking with customers and decision-makers.
- A natural ability to build relationships, handle objections and negotiate effectively.
- Commercial awareness and a proactive, solutions-focused approach.
- Good organisation, attention to detail and confidence using CRM systems.
- Experience in software, SaaS, education, insurance, telecommunications or other service-led environments would be beneficial, but isn't essential.
- Full product and systems training will be provided.
Interested? Apply Today! If you're a confident, customer-focused professional who enjoys building lasting relationships and achieving positive commercial outcomes, we'd love to hear from you. Apply now to find out more!
An Enhanced DBS check is required for the successful candidate and will be funded by the company.
Office Angels is committed to an inclusive recruitment process. If you require reasonable adjustments, please let us know.
Account Manager - Customer Retention & Renewals in Gateshead employer: Office Angels
As a School Receptionist in Stevenage, you will be part of a vibrant educational community that prioritises a positive learning environment for students. Our commitment to employee growth is reflected in our supportive work culture, where your contributions are valued and recognised, and opportunities for professional development are readily available. Join us to make a meaningful impact while enjoying a competitive hourly rate and a fulfilling role within a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Customer Retention & Renewals in Gateshead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Office Angels. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Office Angels before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager - Customer Retention & Renewals in Gateshead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Office Angels:Your cover letter is your chance to shine! Tell us why you want to work at Office Angels specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Office Angels!
How to prepare for a job interview at Office Angels
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
