At a Glance
- Tasks: Manage customer accounts, expand sales, and build strong relationships with clients.
- Company: Join a successful North-East business with international connections.
- Benefits: Enjoy 20-25 days holiday, private healthcare, and free parking.
- Other info: Flexible travel opportunities to Eastern Europe and great career growth potential.
- Why this job: Be part of a dynamic team and make a real impact in customer satisfaction.
- Qualifications: Previous account management and sales experience, plus excellent communication skills.
The predicted salary is between 40000 - 50000 £ per year.
- The Rewards and Benefits on Offer;
- You will be joining a very well established and highly successful North-East business, who is part of a larger international group.
- A varied and interesting role.
- A great team environment.
- A permanent contract
- Holidays 20 days. 1 day extra per year of service up to 5 days. (Max 25 days)
- Christmas and Summer Shutdown
- Pension scheme.
- Private Healthcare
- Free Parking
- Frequent travelling
- MTrec’s New Job Opportunity;
MTrec Commercial are proudly supporting our industry leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Account Manager to start a new position as soon as possible.
The company are located in Washington,
Tyne and Wear and you must live within a commutable distance to their offices. If you feel you have the relevant skills and experience, please apply now for an immediate response!
- The Job You Will Be Doing;
- Understand the company's functions, products, technical capabilities, and supply chain, and utilize these to expand sales to customers and continuously develop the business.
- Expand sales to existing customers Understand the awarding status and awarding plans of our customers' OEM models, secure the new businesses for the relevant components, and maintain and expand sales.
- Help customers understand our functions through daily activities, improve our position among their suppliers, and achieve sales expansion that does not depend solely on price competition.
- Develop new customers Investigate and analyse the products, suppliers, and credit status of potential customers, and open accounts with new customers who will recognize our value in the long term.
- Understand the origins and characteristics of current products for existing customers and provide ongoing support for their production.
The scope of the support includes product order arrangements, delivery management, inventory management, and quality control.
- Achieve and improve overall customer satisfaction through cooperation and support with each of our related departments.
- Quotation, proposals, and profit improvement activities
- Obtain drawings and concepts of components for customer products and prepare and submit appropriate quotations.
- Submit proposals that incorporate parts specifications, manufacturing processes, manufacturing locations, manufacturing conditions, etc.
- Through these activities, ensure and maximize our profits by appropriately reflecting our company's value.
- Relationship Building
- Understand the customer's organizational structure and build relationships with key people in each department.
- Visit customers frequently and collect information and build relationships through live meetings.
- Budget and Project Management, Formulate annual sales and gross profit budgets, manage results, analyse variances, and create forecasts.
- List up potential business projects to chase, create activity plans, reflect activity results, and continue the PDCA (plan-do-check-action) cycle.
- Information Management
- Compile information on sales activities such as drawings, prices, production plans, and development plans in a prescribed or appropriate format, and regularly update and manage them.
- Support necessary matters even in the other department such as physical stock take and emergency sorting as requested.
- Submit necessary reports such as travel expense, meeting minutes, etc. Maintain and develop relationships with current clients
- Set up your own business meetings with clients in Eastern Europe.
- The role is working Monday - Thursday 08:30 - 17:30 Friday 08:30 - 15:00
About you;
- Experience of duties and responsibilities above
- Previous Account Management experience within a Manufacturing company.
- Sales experience.
- Good time keeping.
- Attitude to complete the tasks on time.
- Appreciate learning unfamiliar subjects and trying new things.
- Ability to pay attention to details and awareness of consequences of events.
- Good knowledge and experience on Excell and Microsoft Power Point.
- Excellent communication skills and customer handling skills
- You must have a Full Driving licence and ability to drive in European countries.
- International trading experience is preferrable.
- The role will require frequent travelling to Eastern Europe; you must be flexible for this.
Customer Account Manager in Washington employer: MTrec Recruitment
MTrec offers an exceptional work environment for Norwegian Speaking Customer Service Advisors, with a strong emphasis on team culture and employee support. Enjoy the benefits of a Monday to Friday schedule, world-class training, and the flexibility of working from home, all while being part of a blue-chip company that values your contributions and fosters professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager in Washington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MTrec Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MTrec Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Manager in Washington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MTrec Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at MTrec Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MTrec Recruitment!
How to prepare for a job interview at MTrec Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
