At a Glance
- Tasks: Manage warranty claims and ensure compliance with UK motor industry standards.
- Company: Dynamic automotive company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Opportunity to develop key systems and processes within a collaborative team.
- Why this job: Join a fast-paced team and make a real impact in the automotive industry.
- Qualifications: Experience in warranty operations and strong communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
- London, United Kingdom | Posted on 31/10/2025
- Review and publish warranty policy and relevant documentation to the Dealer network.
- Manage all the UK Dealer Network warranty claims through the OMODA warranty approval system.
- Perform warranty audits (virtual and on-site) when required.
- Validation and application of technical bulletins and campaigns into the UK market.
- Ensure compliance with the British consumer and privacy laws.
- Liaise with local authorities to ensure warranty processes and procedures are complying with the standards of the UK motor industry.
- Responsible to write and deliver (if required) warranty related training courses to the Dealer network.
- Liaise with the Technical Support team ensuring one-voice value is promoted within the department.
- Manage goodwill applications through the Dealer network and liaise with the management team to review and validate requests.
- Monitor and report relevant KPI’s to warranty function (claims, trends, supplier recovery)
- Develop the OMODA warranty approval system along with rest of the Aftersales team, ensuring key functionalities and reporting mechanisms are available.
- Other relevant tasks of the Aftersales Department.
Requirements
- Experienced in managing warranty operations including analysis of data and reporting.
- Ability to influence and engage at all levels to maximise Aftersales share of voice.
- Excellent communication, organisation, and interpersonal skills, with the ability to thrive in a fast-paced environment and remain calm under pressure.
- Proficient in English listening, speaking, reading and writing.
- #J-18808-Ljbffr
Warranty Specialist employer: ELP Consult Ltd.
At ELP Consult Ltd., we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a GenAI Growth Leader, you will have access to unparalleled growth opportunities within the rapidly evolving AI landscape, supported by a collaborative team dedicated to innovation and excellence. Located in the heart of the UK, we offer competitive benefits and a vibrant work environment that encourages creativity and professional development.
We think you need these skills to ace Warranty Specialist
Warranty Policy Management
Claims Management
Warranty Audits
Technical Bulletin Validation
Compliance with Consumer Laws
Liaising with Local Authorities
Training Course Development
