Our client is a global SaaS leader in finance automation, used by thousands of finance teams worldwide. They are hiring a Director of Professional Services to run their implementation practice across multiple regions.
The role
You will lead a team of managers, consultants and project managers who deliver implementations for new and existing customers. You own the practice: delivery quality, customer adoption, team utilisation and revenue.
You will also set the standards. That means building the methods, policies and quality controls that make delivery consistent for customers and partners alike.
You'll be measured on
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Customer satisfaction
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Revenue, margin and utilisation
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Time to go-live
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ARR retention
What you\'ll bring
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A track record leading professional services or implementation teams at an enterprise software vendor
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Experience managing managers, and running a team that bills
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Ownership of commercial targets: revenue, margin, utilisation, forecasting
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A technical or hands-on implementation background, so you can lead delivery from the front
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Exposure to presales, account growth or managed services
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Experience with multi-region or offshore delivery teams
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Background in finance, ERP or accounting software is a plus, not a requirement
Why this role
You'll be joining a market leader with a clear growth plan, where you'll have the room to shape how services are delivered across the region.
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Director of Professional Services employer: Chapter 2
As a leading player in the loyalty consultancy sector, our company offers an exceptional work environment that prioritises employee growth and collaboration. With a strong focus on strategic client relationships and a culture that fosters innovation, we empower our team members to thrive in their roles while enjoying competitive benefits and opportunities for professional development. Located in a vibrant area, we provide a dynamic workplace where your contributions directly impact our clients' success and drive long-term partnerships.
