Our client is a global SaaS leader in finance automation, used by thousands of finance teams worldwide. They're hiring a Senior Manager to lead implementation delivery in multiple regions, reporting to the Director of Professional Services.
The role
You'll lead a team of consultants and project managers who deliver implementations for new and existing customers. You own a portfolio of projects from kickoff to go-live, and you're accountable for getting customers live on time, on budget and using the product.
You'll be the escalation point for customers and the team. You'll work with sales on scoping new work, and you'll help shape the delivery methods the wider practice uses.
You'll be measured on
- On-time, on-budget delivery
- Time to go-live
- Customer satisfaction
- Team utilisation and project margin
What you'll bring
- Experience leading implementation or delivery teams at an enterprise software vendor
- A track record running multiple customer implementations at once
- Direct line management of consultants or project managers
- A hands-on implementation background, so you can step in when a project needs it
- Comfort managing senior customer stakeholders and escalations
- Exposure to scoping, presales or statements of work
- Background in finance, ERP or accounting software is a plus, not a requirement
Why this role
You'll join a market leader's services team at a point where it's growing, with a clear path to Director.
#J-18808-Ljbffr
Senior Manager - Implementation & Delivery employer: Chapter 2
As a leading player in the loyalty consultancy sector, our company offers an exceptional work environment that prioritises employee growth and collaboration. With a strong focus on strategic client relationships and a culture that fosters innovation, we empower our team members to thrive in their roles while enjoying competitive benefits and opportunities for professional development. Located in a vibrant area, we provide a dynamic workplace where your contributions directly impact our clients' success and drive long-term partnerships.
