Description
The Role:
The Change Manager is responsible for designing and delivering structured change management approaches across programmes and projects to drive successful business outcomes.
The role focuses on embedding a consistent change framework across the portfolio, maximising employee adoption, enabling new ways of working, and ensuring change is delivered in a controlled, sustainable, and people-centred way
Responsibilities will include:
Change Strategy & Framework
- Design, implement, and continuously improve the change management framework across the portfolio
- Drive alignment to a consistent set of methodologies, tools, and standards
- Embed change management as a core capability across Change, Technology, Data and Operations functions
Change Delivery
- Lead change activity across multiple programmes and workstreams
- Develop and deliver end-to-end change plans, including:
- Stakeholder engagement
- Communications
- Training and readiness
- Adoption and embedding
- Ensure change delivery aligns with broader programme and business objectives
Stakeholder Engagement & Influence
- Engage and influence senior stakeholders to drive alignment and buy-in
- Partner with business leaders, project teams, and SMEs to embed new ways of working
- Coach leaders and teams through change, addressing resistance and enabling behavioural shift
Adoption & Benefits Realisation
- Define and track change success metrics (e.g. adoption, engagement, readiness)
- Monitor progress and intervene where adoption is at risk
- Ensure initiatives deliver intended business outcomes and benefits
Continuous Improvement
- Identify opportunities to improve organisational change capability and maturity
- Implement tools, processes, and methodologies to enhance delivery
- Analyse ongoing initiatives to identify efficiency and capability improvements and other ad hoc duties as required.
Further Relevant Skills and Experience
- Proven experience delivering change management across complex programmes
- Strong understanding of change management methodologies (e.g. Prosci, ADKAR or equivalent)
- Excellent stakeholder management and influencing skills
- Ability to operate across Change, Technology, Data and Operations environments
- Experience developing communication, engagement, and training strategies
- Exceptional communication skills, both written and verbal
- Excellent listening skills
- Ability to articulate messages to a variety of audiences
- Ability to establish and maintain strong relationships across all levels within an organisation
- Ability to influence others and move toward a common vision or goal
- Flexible and adaptable
- Recognised Change Management certification
- Experience with large-scale organisation change efforts
- Experience in Insurance or Financial Services preferred
