Canopius in the United Kingdom seeks a senior Complaints specialist to oversee the global complaints process across 50 insurance products. You will act as the subject matter expert, coordinating with DCAs, Coverholders, claims and underwriting teams to ensure fair treatment of customers.
You will lead root cause analysis, stakeholder engagement, and audits, challenge decisions, and apply Lloyd’s/Ombudsman learnings to improve outcomes.
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Global Complaints & Quality Improvement Lead in Manchester employer: Canopius
At Canopius, we pride ourselves on being an exceptional employer, particularly for the Class Underwriter - Transportation role. Our collaborative work culture fosters strong relationships with brokers and clients, ensuring that our employees are at the forefront of the North American insurance market. With a commitment to professional development and a supportive environment, we empower our team members to thrive while contributing to our strategic goals in a dynamic and rewarding setting.
