The Role:
To support the Complaints Function with all Group data analysis & reporting requirements, including regulatory returns, Board level updates, Fair Value Assessments and generating data triggers which initiate our root cause analysis programme of work.
Responsibilities will include:
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Generation of analysis and reports which drive business decisions in regards to Complaint handling.
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Work with relevant areas of the business to understand and resolve data source and quality challenges.
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Deliver improvements such as automation, to our current process to improve workflow and data quality
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Create dashboards to provide insight to internal stakeholders re Complaints performance .
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Complete Fair Value Assessments to ensure our products have the relevant Complaints information available
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Assist with the production of all reporting requirements for the Complaints function e.g. UK ExCo packs, APAC Board, GIVM and FCA Returns
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Contribute to process improvement initiatives to enhance complaints performance
Skills:
- Advanced Microsoft Excel skills, including formulas and functions
- Excellent working knowledge of XLOOKUP/VLOOKUP, INDEX/MATCH, SUMIFS, COUNTIFS, IF/IFS and nested formulas
- Knowledge of Power Query for importing, combining, cleansing and transforming data
- Ability to automate repetitive reporting processes, ideally using macros/VBA where appropriate
- Excellent analytical and problem-solving skills
- Good communication skills and ability to work independently
- Some understanding and experience of the Insurance market would be beneficial
- Experience using Power BI is desirable but not essential
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Complaints Data Analyst in Manchester employer: Canopius
At Canopius, we pride ourselves on being an exceptional employer, particularly for the Class Underwriter - Transportation role. Our collaborative work culture fosters strong relationships with brokers and clients, ensuring that our employees are at the forefront of the North American insurance market. With a commitment to professional development and a supportive environment, we empower our team members to thrive while contributing to our strategic goals in a dynamic and rewarding setting.
