At a Glance
- Tasks: Engage with players, create a welcoming atmosphere, and assist with Bingo games.
- Company: Buzz Bingo, the UK's largest Bingo club, focused on community and growth.
- Benefits: Competitive rewards, discounted food, free Bingo, and generous leave.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Join a fun team and make a real difference in players' lives.
- Qualifications: Friendly attitude and willingness to learn about Bingo.
The predicted salary is between 18900 - 23100 £ per year.
Job Description
Summary
We're looking for Customer Assistants, who are friendly, enthusiastic and engaging people to make our players' day, every day. It's all about doing things to make our players and staff really feel like part of our community, all in it together, everyone friendly with everyone. Things like…
- remembering players' names
- listening to stories and chatting about their day
- serving them their cup of tea, made just the way they like it
- carrying their shopping bags or holding their umbrellas
- making Bingo accessible to everyone
- finding new ways to delight
- helping newbies understand how to play
It doesn't matter if you don't know how to play Bingo yet (but you gotta be up for learning). The most important thing is that you love making people feel at home. If that's you, apply today - we'd love to hear from you.
As a Customer Assistant, You'll get…
In return for everything you bring, we offer an exciting role in a dynamic, rapidly-expanding business and a competitive rewards package. You'll also get massively discounted food in our clubs and free Bingo every month (because of course). Plus, Hosts get all this from day one:
- A generous recognition and reward scheme
- 28 days annual leave including public holidays
- Pension scheme
- Love2Shop - an everyday benefits scheme
Apply now and we'll be in touch as soon as possible.
So, why Buzz Bingo?
We're proud to be the UK's biggest Bingo club on the high street - and we're still growing. That means we need more excellent people to join us for the exciting journey ahead. We're rebranding, going online, and everyone here has a very important role to play in building Bingo’s Most Exciting Community.
We go the extra mile
Joining us means joining our family. We know lots of companies say that, but we really believe it's true. Our teams in Support Centre and our clubs across the country are smart, energised, and passionate about what they do. We know each person here can make a big difference, so we'll support your professional goals, give you what you need to thrive, and help you accomplish the right results - whatever your role. We’re dedicated to building Bingo’s Most Exciting Community and making our players feel as much a part of our family as we do.
Customer Assistant in Feltham employer: Buzz Group
At Buzz Bingo, we pride ourselves on creating a welcoming and vibrant community where our Customer Assistants play a crucial role in making every player's day special. With competitive rewards, generous leave, and a supportive work culture that values each team member's contribution, you'll find ample opportunities for personal and professional growth in a rapidly expanding business. Join us and be part of a family that truly cares about its members and the players we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant in Feltham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Buzz Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Buzz Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Buzz Group:Your cover letter is your chance to shine! Tell us why you want to work at Buzz Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Buzz Group!
How to prepare for a job interview at Buzz Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
