At a Glance
- Tasks: Schedule appointments and manage diaries for engineers while ensuring top-notch customer service.
- Company: Join Zip Water, the global leader in innovative water solutions.
- Benefits: Enjoy 25 days annual leave, casual dress code, and a fun work atmosphere.
- Other info: Access to ongoing training, well-being programs, and a supportive team environment.
- Why this job: Make a real impact by helping reduce single-use plastics and improving customer satisfaction.
- Qualifications: Strong communication skills and experience in scheduling or coordination roles.
The predicted salary is between 30000 - 42000 £ per year.
Due to continued growth, we are looking for a Scheduler to work as part of a developing team to deliver world class customer care, ensuring at all times we are achieving both company targets and a high level of customer satisfaction, demonstrating at all times our company values. As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to our customers. With unrivalled expertise in filtered boiling, chilled and sparkling water, Zip Water is known globally for being home to the world’s most advanced drinking water systems. Joining Zip Water gives you the opportunity to support our global team to improve the environment by removing single use plastics across UK Businesses.
Are you a strong communicator, looking for a new challenge? Do you enjoy working in a fast-paced environment? Have you previously worked in a scheduling or coordination role? If so, we would love to hear from you!
Main duties:
- Scheduling repair and planned maintenance visits for the engineers, booking appointments and managing their diaries.
- Liaising with engineers, customers, and managers.
- Sending out parts to customers and engineers.
- Daily communications with customers internal and external.
- Dealing with incoming customer enquiries both by telephone and email.
- Ensure priority customer calls are raised correctly.
- Liaise with customers to advise them of site attendance.
- General Data Entry.
- Actively seek to achieve all service levels.
The ideal candidate will have an excellent telephone manner and good interpersonal skills. You will have the ability to work as part of a team to achieve shared objectives and goals as well as have a personable and friendly nature, confident and forward thinking. You will be very customer service orientated, and have high attention to detail, capable of balancing various tasks throughout the day and prioritising your workload.
Benefits:
- 25 days annual leave + bank holidays.
- Company Sick Pay (after qualifying period).
- We offer a fun and lively atmosphere and casual dress code.
- You would be joining a fun, colleague focused environment, where you are acknowledged and awarded for hard work.
- Full training and continuous support with your team.
- Modern canteen and break “chill out” areas.
- There’s onsite parking – we have plenty of space!
- Cycle to Work scheme available.
- A market leading company pension.
- Holiday purchase scheme.
- Life insurance.
- Employee rewards and discounts through Perks at Work.
- Option to join Health Care Cash Plan.
- 24/7 365-day access to Employee Assistance Programme through Health Assured.
- Well-being programs – your well-being is important to us.
- Access to on-going learning and development with our online learning platform.
Scheduling Advisor employer: Zipwater
Zipwater is an exceptional employer that values innovation and teamwork, offering a vibrant work culture where employees are encouraged to grow and develop their skills in the fast-paced catering equipment sector. With a strong focus on employee well-being and professional development, Zipwater provides unique opportunities for career advancement while making a meaningful impact in the hospitality industry through high-quality drinking water solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduling Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Zipwater. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Zipwater before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Scheduling Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Zipwater:Your cover letter is your chance to shine! Tell us why you want to work at Zipwater specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Zipwater!
How to prepare for a job interview at Zipwater
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
