At a Glance
- Tasks: Provide top-notch service desk support and resolve challenging technical issues for clients.
- Company: Join a leading Managed Services Provider with a focus on innovation and teamwork.
- Benefits: Enjoy competitive pay, professional development, and opportunities for career advancement.
- Other info: Dynamic work environment with a strong emphasis on team collaboration and growth.
- Why this job: Make a real difference by supporting VIP clients and mentoring fellow engineers.
- Qualifications: 3+ years in a technical role, with skills in Microsoft 365, Azure, and ITIL practices.
The predicted salary is between 40000 - 50000 € per year.
The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will be responsible for resolving technically challenging, time sensitive, and VIP tickets in accordance with agreed KPIs and SLAs. You will provide coaching and mentoring of Service Desk Engineers and deputise for the Service Desk Team Leader, as required. You will communicate with customers, using appropriate channels, whilst ensuring all communications, ticket notes and time entries meet our quality standards.
Requirements
- Key Skills:
- Working for a Managed Services Provider (MSP, or MSSP), for at least 3 years, in a technical capacity.
- Knowledge and technical understanding of Microsoft 365, Azure, Active Directory, Intune, MS Office, Win11, Mac OS, Malware, Security fundamentals (e.g. anti-virus, Phishing, IP Spoofing).
- Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask.
- Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management, Service Request Fulfilment and Change Management.
- Ability to demonstrate excellent troubleshooting skills.
- Ability to demonstrate strong team working and team leadership skills.
- Project work at mid-level.
Qualifications:
- AWS Cloud Practitioner
- CCNA
- CompTIA Security+
- ITIL Foundation
- MS Certified: Azure Fundamentals or Administrator
Senior Service Desk Engineer in Leeds employer: Zenzero Solutions
As a Senior Service Desk Engineer at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer comprehensive training programmes, mentorship opportunities, and a collaborative culture that encourages innovation and teamwork. Located in a vibrant area, our company provides a unique chance to work with cutting-edge technology while enjoying a healthy work-life balance and competitive benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Desk Engineer in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Managed Services Providers. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a list of your achievements that highlight your experience with Microsoft 365, Azure, and ITIL practices. This will help you stand out during interviews and discussions.
✨Tip Number 3
Practice makes perfect! Get ready for technical interviews by brushing up on your troubleshooting skills and familiarising yourself with common scenarios you might face as a Senior Service Desk Engineer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Service Desk Engineer in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Service Desk Engineer role. Highlight your experience with Microsoft 365, Azure, and any ITSM tools you've used. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills:In your application, give examples of how you've tackled tricky technical issues in the past. We love seeing candidates who can demonstrate their problem-solving prowess, especially in a fast-paced environment.
Communicate Clearly:Since communication is key in this role, ensure your written application is clear and concise. Use professional language but keep it friendly – we want to get a sense of your personality too!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Zenzero Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Active Directory. Be ready to discuss specific scenarios where you've resolved technical issues, especially those that are time-sensitive or involve VIP clients.
✨Show Off Your Coaching Skills
Since this role involves mentoring other Service Desk Engineers, think of examples where you've successfully coached a team member or led a project. Highlight your leadership style and how you foster collaboration within a team.
✨Familiarise Yourself with ITIL Practices
Understand the key principles of ITIL and be prepared to discuss how you've applied them in previous roles. Talk about your experience with SLAs, incident management, and change management to show you're aligned with their operational standards.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, as communication is key in this role. Prepare to explain complex technical concepts in simple terms, demonstrating your ability to connect with clients and colleagues alike.
