At a Glance
- Tasks: Manage collections and build positive relationships with merchants to resolve payment issues.
- Company: YouLend, a rapidly growing FinTech recognised as a top workplace.
- Benefits: Stock options, private medical insurance, gym access, and flexible working.
- Other info: Award-winning culture with excellent career growth opportunities.
- Why this job: Join a dynamic team in a high-growth environment with real impact on SMEs.
- Qualifications: Strong communication skills and a can-do attitude; finance experience is a plus.
The predicted salary is between 36000 - 60000 £ per year.
YouLend is a rapidly growing FinTech that is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies, and Payment Service Providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant base, without capital at risk. We are owned by the leading Private Equity company, EQT, and have grown +100% year-on-year since 2020. We are headquartered in London, UK, but are also present in several European countries as well as the United States where we service our partners, including eBay, Amazon, Just Eat, Shopify, and Stripe.
To meet the growing demand for our technology and services, we are now seeking a Collections Executive to join our Credit Operations department. You will be responsible for promoting and sustaining a constructive, supportive and professional working relationship with all customers and colleagues. Being one of the fastest growing Fintech businesses globally we are looking for exceptionally talented and self-motivated person who has a desire to build a career within the Company.
Responsibilities:
- Collections and recoveries understanding (customer contact strategy awareness)
- To provide a first-class service relating to the resolution of any non/under-paying merchant
- Case management of high value accounts in arrears across varying and unique circumstances
- Handling inbound and outbound telephone calls, create ad hoc letter and email content with high levels of care, awareness and accuracy
- Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both YouLend and the merchant
- Negotiate, implement and execute positive solutions with the Merchants circumstances in mind, while balancing the best interests of the business
- Strong communication skills, accuracy and confidence
- The ability to deal with a variety of challenges, innovate and think on your feet
- Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs.
- Experience within the finance industry is advantageous
- Data input - accurately inputting data across multiple systems
Desirable Skills:
- Previous collections experience
- Bilingual speaker (French, Spanish, German)
The ideal candidate will have the following skillset:
- Be highly reliable, organised, and adaptable
- Have excellent attention to detail and confidence working with data
- Insolvency knowledge
- Entrepreneurial mindset, with strong work ethic and a can-do attitude
- YouLend is very much team-oriented - being a team player is needed
Why join YouLend?
- Award-Winning Workplace: YouLend has been recognised as one of the “Best Places to Work in 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace.
- Award-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC.
- It’s just getting fun: We have developed powerful solutions, won some significant partnerships, and are growing at a rapid pace.
- Lots of upsides: High-growth (>100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with business).
- Well-capitalised with supportive private equity backing.
- Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets.
- Motivating work environment: A high-quality team that pushes each other to succeed through direct feedback and aligned incentives.
- Strong and transparent team culture, we have each other’s backs.
- Independent work environment where results matter.
- Data-driven culture and emphasis on speed (anti-red tape).
We offer a comprehensive benefits package that includes:
- Stock Options
- Private Medical insurance via Vitality and Dental Insurance with BUPA
- EAP with Health Assured
- Enhanced Maternity and Paternity Leave
- Modern and sophisticated office space in Central London
- Free Gym in office building in Holborn
- Subsidised Lunch via Feedr
- Deliveroo Allowance if working late in office
- Monthly in office Masseuse
- Team and Company Socials
- Football Power League / Paddle and Yoga Club
At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.
Collections Executive employer: YouLend
YouLend is an exceptional employer located in the heart of Greater London, offering a dynamic work culture that encourages innovation and collaboration. With benefits like stock options and private medical insurance, employees are well-supported while enjoying a vibrant office environment that fosters creativity and growth. The company prioritises professional development, providing ample opportunities for career advancement in a fast-paced and rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Executive
✨Tip Number 1
Get to know the company inside out! Research YouLend's values, mission, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to collections and customer service. Think about how you can demonstrate your problem-solving skills and ability to build positive relationships with merchants.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Collections Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Collections Executive role. Highlight any relevant experience in collections or finance, and don’t forget to showcase your communication skills and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining YouLend and how your skills align with our mission. Keep it concise but impactful!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with innovative solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at YouLend
✨Know Your Collections Basics
Before the interview, brush up on your understanding of collections and recoveries. Familiarise yourself with customer contact strategies and case management for high-value accounts. This knowledge will show that you're serious about the role and ready to tackle the challenges head-on.
✨Showcase Your Communication Skills
Since strong communication is key for a Collections Executive, practice articulating your thoughts clearly. Prepare examples of how you've successfully resolved conflicts or built relationships in previous roles. This will demonstrate your ability to negotiate and implement positive solutions.
✨Demonstrate Your Entrepreneurial Spirit
YouLend values an entrepreneurial mindset, so come prepared to discuss your past experiences where you’ve shown initiative or innovation. Think of specific instances where you’ve helped a business grow or improved processes, as this aligns perfectly with their culture.
✨Be Ready to Discuss Data Accuracy
As data input is crucial for this role, be prepared to talk about your experience with data management. Highlight your attention to detail and any tools or systems you've used in the past. This will reassure them that you can handle the accuracy required in this position.
