About the job Collections Executive (German Speaking)
The Role
Were seeking a talented and motivated German-Speaking Collections Executive to join our fast-growing collections & recoveries department. If you're a problem solver with a passion for helping SMEs, wed love to hear from you!
Key Responsibilities:
- Deliver first-class service to merchants experiencing payment challenges.
- Manage high-value accounts in arrears with sensitivity and professionalism.
- Handle both inbound and outbound communications calls, emails, and letters.
- Build strong relationships to understand merchant circumstances and negotiate solutions.
- Implement tailored repayment plans, balancing merchant needs and company interests.
- Keep accurate records across multiple systems to ensure efficient case management.
What Were Looking For:
- Experience in Credit Control, Collections, or Debt Recovery (min. 1 year).
- Fluent in both English and German.
- Excellent communication skills with a customer-first mindset.
- Strong problem-solving abilities adaptable and quick on your feet.
- Business acumen and a genuine enthusiasm for supporting small businesses.
- Knowledge of insolvency processes and legal escalations.
- Experience with CRM systems like HubSpot.
- Proficiency in Excel and data management.
- Attention to detail with a proactive, can-do attitude.
Why Join Us?
Were more than just a FinTech, our culture is all about collaboration, growth, and rewarding hard work:
- Award-Winning Workplace: Recognised as a top employer with a focus on diversity, inclusion, and employee well-being.
- Stock options
- Private medical insurance
- Enhanced parental leave
- Subsidised lunch and office perks
- Gym access, wellness programs, and social events
Ready to Make an Impact?
Join a team that values your skills, fosters career growth, and celebrates successes apply now to start your journey in a dynamic, fast-paced fintech environment!
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Collections Executive (German Speaking) employer: Northreach
Join a dynamic financial services organisation in North Liverpool that prioritises collaboration and employee growth. With a strong focus on exceptional customer service, we offer flexible working arrangements, competitive salaries, and comprehensive benefits, including generous annual leave and ongoing training opportunities. This is an excellent environment for those looking to thrive in a fast-paced setting while building meaningful relationships with clients and stakeholders.
