At a Glance
- Tasks: Troubleshoot complex IT issues and support a dynamic team in a fast-paced environment.
- Company: Join Wavex Technology, a multi-award winning Managed Service Provider in London.
- Benefits: Earn up to £38,000, enjoy hybrid working, and receive industry-renowned training.
- Other info: Collaborative team culture with excellent career growth opportunities.
- Why this job: Be part of a growing company making a real impact in IT solutions and services.
- Qualifications: Solid foundation in Network Support/IT Infrastructure; all experience levels welcome.
The predicted salary is between 32000 - 42000 £ per year.
Join a winning team. Wavex Technology is one of the most established IT providers, a multi-award winning Managed Service Provider based in central London, offering services to prestigious businesses around Microsoft cloud (Azure), support, IT security and IT transformation. We design, deliver and manage IT solutions to meet our clients' strategic needs across Cloud (predominantly Azure), Cyber-Security, Infrastructure, Networking and End-User services.
Wavex is a growing and evolving company, with 2023 being our most successful year for new clients, and 2024 currently on track to exceed this success. Net customer organic growth of 14% in 2023 is expected to achieve 20% in 2024, with profits on track to grow by 300% in 2024 compared to 2023.
We are looking for an Infrastructure Support Engineer / IT Systems Network Engineer who has excellent troubleshooting skills and the ability to support the Service Desk Engineers and handle all third line or complex technical issues that are escalated.
Details:
- All levels of experience considered.
- Salary: up to £38,000 per annum (depending on experience) + Benefits.
- Location: Hybrid working / 3 Days per Week working from the office in the City of London and 2 Days per Week from Home.
- Job Type: Full-Time, Permanent.
Job Overview:
As the Infrastructure Support Engineer / IT Systems Network Engineer, you will act as the technical escalation point for any complex technical challenges. You should be a confident and capable communicator and able to provide comprehensive support and be an excellent problem solver.
Duties:
- Investigate complex issues, carry out configurations, diagnose problems and resolve incidents.
- Provide support to resolve infrastructure related issues within SLA targets.
- Working knowledge and experience of cyber security best practices.
- Networking including Palo Alto and Juniper Switches and Firewalls.
- Act as a part of a technical lead and take charge of major incidents at client sites.
- Take proactive ownership of complex operational issues and provide appropriate support to other team members.
- Identify and manage repeat incidents as problems and drive them to successful resolution.
- Participate in our out of hours rota.
- Work with more junior engineers - provide feedback on technical and soft skills.
- Proactively look out for any inefficiencies in processes and suggest solutions.
- Develop and nurture relationships with clients, ensuring the highest standards of service.
- Communicate complex technical issues to non-IT literate stakeholders.
- Be a team player and work in a collaborative and supportive way.
Benefits:
- Annual Salary up to £38,000 per annum.
- Working in an inclusive environment.
- Industry renowned training / certifications (sponsored by the company).
- Wide range of company benefits.
- 23 days holiday when you start, plus bank holidays, then earn additional days with years of service plus a day off on your birthday.
Good luck!
Infrastructure Support Engineer in London employer: Wavex Technology
Wavex Technology is an exceptional employer, offering a dynamic work environment in the heart of Central London, where innovation and collaboration thrive. With a strong focus on employee growth through industry-renowned training and certifications, team members are encouraged to push their boundaries while enjoying a supportive culture that values inclusivity and teamwork. The hybrid working model allows for flexibility, making it an attractive opportunity for those seeking meaningful and rewarding employment in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Support Engineer in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works at Wavex. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for that online test like it’s the final exam! Brush up on your IT skills, especially around Azure and networking. We want you to ace it, so take your time and show them what you’ve got!
✨Tip Number 3
When you get that interview, be ready to showcase your troubleshooting skills. Have examples from your past experiences where you solved complex issues. We love a good story about how you went the extra mile!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who are eager to learn and grow with us at Wavex.
We think you need these skills to ace Infrastructure Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Infrastructure Support Engineer role. Highlight relevant experience, especially in troubleshooting and network support, and don’t forget to mention any specific technologies you’ve worked with that align with our needs.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for IT and how your skills can contribute to our team. Be sure to mention why you’re excited about working with Wavex Technology and how you can help us deliver exceptional support.
Prepare for the Online Test:Don’t underestimate the online test! It’s a key part of our application process. Brush up on your IT knowledge, especially around Azure and networking, and give yourself plenty of time to complete it. Remember, a score above 25 is what we’re looking for!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Wavex Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of network support and IT infrastructures. Familiarise yourself with the technologies mentioned in the job description, like Azure, Palo Alto, and Juniper. Being able to discuss these confidently will show that you're serious about the role.
✨Ace the Online Test
The online IT test is a crucial part of the application process. Set aside enough time to complete it without rushing. Aim for over 25 correct answers to pass, and remember, practice makes perfect! Look for sample tests online to get a feel for the questions.
✨Show Off Your Problem-Solving Skills
During the interview, be prepared to discuss specific examples of how you've tackled complex technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your troubleshooting skills.
✨Be a Team Player
Wavex values collaboration, so demonstrate your ability to work well in a team. Share experiences where you've supported colleagues or contributed to group projects. This will show that you can thrive in their close-knit environment.
