At a Glance
- Tasks: Lead and optimise B2B operations, ensuring smooth processes from quote to delivery.
- Company: A leading national B2B building supplies company with a focus on growth.
- Benefits: Opportunity to shape operations, competitive salary, and career advancement.
- Other info: Dynamic workplace with potential for significant team expansion by 2027.
- Why this job: Join a fast-growing team and make a real impact in a brand-new role.
- Qualifications: Experience in operations management and team leadership, ideally in B2B environments.
The predicted salary is between 45000 - 55000 £ per year.
Behind every happy B2B partner is a smooth-running operation: quotes turned around quickly, orders delivered on time and any issues sorted fast. Our client, a leading national B2B building supplies company with a nationwide network and in-house fitting capability, is looking for a hands-on Operations Manager to own day-to-day delivery and build the processes that will help the team scale. This is a brand-new role, with the chance to build the operating model from scratch. The team is expected to be the fastest-growing in the business and could more than double by the end of 2027, so this is a genuine growth opportunity.
The role includes:
- Own day-to-day B2B operations, from quote to order to fitting to aftercare.
- Lead, coach and develop a Sales Support team, currently two people and growing.
- Build, document and refine processes, turning the team’s existing know-how into scalable ways of working.
- Set consistent SLAs and manage workflows and prioritisation, so every partner gets a fast, reliable response.
- Work closely with stores, fitting teams, Finance and Supply Chain to make sure orders are on time and right first time.
- Spot bottlenecks and remove manual or duplicated work.
- Partner with the Key Account Manager to keep key accounts happy and SLAs on track.
- Help shape and embed systems and CRM.
- Report on on-time fulfilment, quote and order turnaround, query resolution and partner SLA achievement.
- Comply with all health, safety and security requirements.
About you:
- Solid line management experience, ideally including growing a team.
- Hands-on experience building out and documenting processes, not just following them.
- Proven operational experience of improving performance and owning the operational side of a business.
- Background in operations or customer service management within a B2B, contracting, property services or multi-site retail environment.
- Process-driven, calm under pressure, and someone who lives and breathes KPIs and SLAs.
- A motivating people leader who sets clear expectations and leads by example.
- A strong communicator who builds relationships with stores, fitters and head office teams.
- Confident using systems and CRM.
Operations Manager (B2B) in London employer: Unyk Solutions Ltd
Unyk Solutions Ltd is an exceptional employer located in the vibrant area of West London, offering a dynamic work culture that fosters creativity and collaboration. Employees benefit from comprehensive growth opportunities, including professional development and training, while enjoying a supportive environment that values innovation and teamwork. With a focus on meaningful engagement and commercial success, Unyk Solutions provides a rewarding platform for marketing professionals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager (B2B) in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations Manager (B2B) at Unyk Solutions Ltd!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Unyk Solutions Ltd or be willing to refer you for that Operations Manager (B2B) position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Unyk Solutions Ltd who’s on the lookout for their next Operations Manager (B2B) star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations Manager (B2B) role at Unyk Solutions Ltd!
We think you need these skills to ace Operations Manager (B2B) in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Unyk Solutions Ltd. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Unyk Solutions Ltd
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Unyk Solutions Ltd. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
