At a Glance
- Tasks: Support French-speaking customers and resolve queries in a dynamic office environment.
- Company: Join a leading customer care team with a focus on excellence.
- Benefits: Competitive salary, 20 days holiday plus bank holidays, and a supportive work culture.
- Other info: Opportunity to grow in a fast-paced, collaborative environment.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Fluent French speaker with A-level education and customer service experience.
The predicted salary is between 27000 - 27000 € per year.
Customer Care Specialist - French Speaker
Location: Newcastle-under-Lyme - office based
Salary: £27,000
Benefits: 20 days plus Bank Holidays
Working Hours: Monday - Friday 8am - 4pm or 9am - 5pm on a rota
Based within CPIs International Customer Care Team to provide support to our customer organisations and certified instructors. This position requires written and verbal communication with CPIs French customers in their native language as well as our worldwide English-speaking customers.
The Role:
- Supporting operational change within the team to ensure efficient and effective use of resources
- Resolving customer queries (telephone/email/online)
- Respond to internal and external information requests/queries
- Review and monitor recorded trainings on the CPI website
- Collation of customer feedback
- First line of response for customer complaints
- Monitoring adherence to CPI and regulatory body standards
- Preparation of regulatory evidence
- Maintenance of customer records
Candidate Requirements:
- A native French speaker preferred
- Must be educated to at least A level standard
- At least two years experience of working in a busy office environment and supporting customers with query resolution
- Experience of Microsoft Office applications including Word, Excel, Outlook, PowerPoint, SharePoint
- Excellent English language written and verbal communication skills
- Detail oriented and a diligent approach to the completion of tasks
- Solution focused
- Excellent interpersonal skills
- Experience in managing multiple tasks simultaneously
- Ability to work to deadlines and to be able to prioritise tasks and requirements
- Working knowledge of computerised CRM system preferably Microsoft Dynamics
French Customer Service employer: Uniting People
CPI is an exceptional employer that values its employees by fostering a supportive and collaborative work environment in Newcastle-under-Lyme. With competitive salaries, generous holiday allowances, and a commitment to employee development, CPI offers meaningful career growth opportunities while ensuring a healthy work-life balance. Join our dynamic team where your contributions are recognised, and you can make a real impact on customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land French Customer Service
✨Tip Number 1
Get to know the company! Research CPIs values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your French! Since this role requires communication with French customers, brush up on your language skills. Role-play common customer scenarios to feel more confident when speaking.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you directly, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the team at CPI.
We think you need these skills to ace French Customer Service
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about communicating with our French customers, make sure to highlight your French language skills in your application. Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in customer service.
Tailor Your CV:We want to see how your experience aligns with the job description. Take a moment to tweak your CV to reflect the skills and experiences that match what we're looking for, especially your office experience and customer query resolution skills.
Be Detail-Oriented:Attention to detail is key in this role! When writing your application, double-check for any typos or errors. A polished application shows us that you’re diligent and take pride in your work.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Uniting People
✨Brush Up on Your French
Since this role requires you to communicate with French customers, make sure you're comfortable speaking and writing in French. Practise common customer service phrases and scenarios in French to show your fluency during the interview.
✨Know Your Customer Service Basics
Familiarise yourself with key customer service principles and how they apply to the role. Be ready to discuss your previous experiences in resolving customer queries and how you handled difficult situations. Use specific examples to illustrate your problem-solving skills.
✨Get Acquainted with Microsoft Office
As the job requires proficiency in Microsoft Office applications, brush up on your skills in Word, Excel, and Outlook. Be prepared to discuss how you've used these tools in past roles, especially for managing customer records or preparing reports.
✨Showcase Your Interpersonal Skills
This position values excellent interpersonal skills, so think about how you can demonstrate this in your interview. Prepare to share examples of how you've built rapport with customers or worked effectively within a team to achieve goals.
