At a Glance
- Tasks: Deliver top-notch customer service and manage transport planning for clients.
- Company: Leading 4PL company in the Midlands, known for excellence.
- Benefits: Gain valuable experience in a dynamic environment with growth potential.
- Other info: Fast-paced role with opportunities for continuous improvement and learning.
- Why this job: Join a team that values relationships and drives impactful results.
- Qualifications: Fluent in French, graduate, and strong IT skills required.
The predicted salary is between 25000 - 32000 £ per year.
Working for a leading 4PL based in the midlands who are highly regarded in their field, you will be part of the service delivery team. Being based at our head office you will be working in the transport planning process and delivery of transport plans, on behalf of our client.
Key Responsibilities
- To provide excellent customer service to our client
- Build & develop relationship with client
- Satisfying Customers' operational needs
- All Service Delivery tasks associated with the role as defined including complete end to end transport provision
- Ensuring delivery of agreed Service Levels/ KPI’s
- First point of communication contact for our Client, Carriers and any other Stakeholders
- Ownership for client requests, with the understanding of adding value and managing the change process to drive results
- Take complex cost saving initiatives from theory, through implementation to delivery and sign-off based on client needs
- Have complete ownership, understanding and detailed knowledge of the systems and SOP’s
- Driving cost reduction, process optimisation and continuous improvement
- Generate and communicate accurate operational reports as required
- Provide external operational support
- Data Analysis
Qualifications/ Skills/ Competencies
- Graduate with French
- Commercially aware, astute, self-motivated and performance driven
- Able to build strong and lasting relationships/ partnerships in service critical client facing sites
- Ability to instil feeling of ease, integrity and trust with the client
- Excellent and proven IT Skills - Use of MS Office (advanced Excel knowledge desirable)
- Analytical skills including the ability to apply a logical approach to develop, test and deliver solutions to problems
- Ability to motivate at all levels throughout internal and client tiers of business
- A logical and excellent understanding of IT systems and process
- Good presentation, communication and Interpersonal skills
- A flexible approach to work in a dynamic, pressurised environment
- Ability to communicate at all levels within the organisation
Customer Service / Planner - French Language - Graduate in Leicester employer: CPS Recruitment Limited
As a leading 4PL based in the Midlands, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our commitment to excellence in customer service is matched by our dedication to providing comprehensive training and support, ensuring that every team member can thrive in their role. With a focus on innovation and continuous improvement, we offer unique opportunities for career advancement while working in a collaborative environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service / Planner - French Language - Graduate in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CPS Recruitment Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CPS Recruitment Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service / Planner - French Language - Graduate in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CPS Recruitment Limited:Your cover letter is your chance to shine! Tell us why you want to work at CPS Recruitment Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CPS Recruitment Limited!
How to prepare for a job interview at CPS Recruitment Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
