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- Tasks: Deliver top-notch customer service and manage transport planning for clients.
- Company: Leading 4PL company in the Midlands, known for excellence.
- Benefits: Gain valuable experience in a dynamic environment with growth potential.
- Other info: Fast-paced role with opportunities for continuous improvement and learning.
- Why this job: Join a team that values relationships and drives impactful results.
- Qualifications: Fluent in French, graduate, and strong IT skills required.
The predicted salary is between 25000 - 32000 £ per year.
Working for a leading 4PL based in the midlands who are highly regarded in their field, you will be part of the service delivery team. Being based at our head office you will be working in the transport planning process and delivery of transport plans, on behalf of our client.
Key Responsibilities
- To provide excellent customer service to our client
- Build & develop relationship with client
- Satisfying Customers' operational needs
- All Service Delivery tasks associated with the role as defined including complete end to end transport provision
- Ensuring delivery of agreed Service Levels/ KPI’s
- First point of communication contact for our Client, Carriers and any other Stakeholders
- Ownership for client requests, with the understanding of adding value and managing the change process to drive results
- Take complex cost saving initiatives from theory, through implementation to delivery and sign-off based on client needs
- Have complete ownership, understanding and detailed knowledge of the systems and SOP’s
- Driving cost reduction, process optimisation and continuous improvement
- Generate and communicate accurate operational reports as required
- Provide external operational support
- Data Analysis
Qualifications/ Skills/ Competencies
- Graduate with French
- Commercially aware, astute, self-motivated and performance driven
- Able to build strong and lasting relationships/ partnerships in service critical client facing sites
- Ability to instil feeling of ease, integrity and trust with the client
- Excellent and proven IT Skills - Use of MS Office (advanced Excel knowledge desirable)
- Analytical skills including the ability to apply a logical approach to develop, test and deliver solutions to problems
- Ability to motivate at all levels throughout internal and client tiers of business
- A logical and excellent understanding of IT systems and process
- Good presentation, communication and Interpersonal skills
- A flexible approach to work in a dynamic, pressurised environment
- Ability to communicate at all levels within the organisation
Customer Service / Planner - French Language - Graduate in Leicester employer: CPS Recruitment Limited
Contact Detail:
CPS Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Planner - French Language - Graduate in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your customer service skills and how you can build strong relationships with clients.
✨Tip Number 3
Research the company thoroughly! Understand their values, culture, and what they look for in a candidate. This will help you tailor your responses during interviews and show that you're genuinely interested.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Customer Service / Planner - French Language - Graduate in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer service experience and any relevant projects that showcase your ability to build relationships and manage client needs.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background in French and customer service makes you the perfect fit for our team.
Show Off Your IT Skills: Since the role requires excellent IT skills, especially in MS Office, don’t forget to mention any specific software or tools you’re proficient in. If you have advanced Excel knowledge, make it known!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CPS Recruitment Limited
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the transport planning process and the key responsibilities listed in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Brush Up on Your French
Since this role requires French language skills, practice speaking and writing in French before the interview. You might be asked to demonstrate your language proficiency, so be ready to discuss your experiences or even role-play a customer service scenario in French.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about how you built relationships, handled difficult situations, and met client needs. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Be Data Savvy
Since the role involves data analysis and reporting, brush up on your Excel skills and be prepared to discuss how you've used data to drive results in previous roles. Highlight any experience you have with cost-saving initiatives or process optimisation to demonstrate your analytical abilities.