Vice President of Communications

• At Trustpilot, trust is at the center of everything we do
• As a global platform operating at the intersection of consumers, businesses, technology, and transparency, the way we communicate matters deeply
• Every story we tell, every issue we navigate, and every narrative we shape contribute to how millions of people perceive Trustpilot around the world
• We’re now looking for a VP of Communications to define and lead Trustpilot’s global communications strategy during a pivotal stage of growth and transformation
• This is an opportunity to shape the reputation of a publicly listed technology company operating in one of the most scrutinised and fast-moving digital spaces
• Reporting to the Chief Customer Officer, you’ll lead Trustpilot’s global communications function across Corporate, Consumer and B2B communications, with primary accountability for reputation management and brand building, focused on elevating our brand perception, strengthening our voice in the market, and ensuring we remain a trusted authority in transparency, integrity, and consumer advocacy
• This is a high impact leadership role operating at the intersection of corporate reputation, media strategy, crisis management, and communication innovation
• From navigating complex reputational challenges and driving integrated global campaigns, to modernising the communications function through AI and emerging technologies - this role is about building long-term trust and commercial impact at scale
• Lead Trustpilot’s global communications strategy: Shape and execute a communications strategy that strengthens Trustpilot’s reputation and positions us as a leader in trust, transparency, and consumer advocacy
• Drive perception through storytelling: Lead impactful campaigns and thought leadership initiatives across earned and owned channels to elevate Trustpilot’s global profile
• Operate in a high-scrutiny public company environment: Advise senior leadership on corporate reputation, external positioning, and communications risk within a UK-listed business
• Lead crisis and issues management: Own Trustpilot’s crisis communications framework and manage complex reputational issues with clarity and confidence
• Drive integrated Consumer and B2B brand building and communications: Own the global brand building strategy, driving integrated campaigns that increase consumer brand awareness while strengthening Trustpilot’s value proposition for businesses
• Modernise through AI and technology: Champion the use of AI and emerging technologies to improve insight, efficiency, and communications effectiveness
• Build and lead a high-performing team: Develop a global communications organisation focused on high performance, collaboration, and continuous learning
• Partner cross-functionally: Work closely with teams across Marketing, Product, Legal, Investor Relations, Public Affairs, Customer, and People to align communications with business priorities
• Manage external agencies and budgets: Oversee global agency relationships and manage the communications budget with a focus on impact and efficiency

Benefits

• Maternity & Paternity pay
• Train travel scheme
• ‘20% time’ - work on anything you’d like
• Work from home opportunities
• Pension and life insurance
• 28 days holiday (excl. bank holidays)
• Full access to Headspace
• Regular events and socials
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• And more! (Varies by location)

If you’re a strategic communications leader with deep public company experience, strong judgment, and a passion for sharing global narratives in a fast-moving tech environment, this role is for you

• An exceptional communicator and influencer: You build trusted relationships and influence confidently at all levels of an organisation
• Resilient and action-oriented: You stay calm under pressure and combine strategic thinking with hands-on delivery
• A builder of high-performing teams: You create clarity, accountability, and strong team cultures
• An experienced communications leader: You have significant experience leading global communications within a UK-listed or US-listed business
• AI-curious and future-focused: You’re excited by how AI and technology can modernise communications and improve impact
• A trusted crisis leader: You bring sound judgment and resilience when navigating high-pressure reputational challenges
• Experienced both agency-side and in-house: You bring a balanced perspective across strategy, storytelling, and execution
• Experienced across Corporate, Consumer, and B2B communications: You’ve led integrated communications strategies across multiple audiences and markets
• A strong storyteller and reputation builder: You know how to shape compelling narratives that strengthen brand perception at scale
• Commercially minded and pragmatic: You know how to drive measurable results with focused investment and prioritisation

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all.

We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don’t meet all the requirements, we’d still really like to hear from you!

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