At a Glance
- Tasks: Help customers resolve IT issues and provide first-class support.
- Company: Join Trusted Technology Partnership, a leading IT support provider with 25 years of experience.
- Benefits: Enjoy hybrid working, profit share, private medical insurance, and extra paid leave.
- Other info: Be part of an award-winning team with a positive culture and fun perks!
- Why this job: Kickstart your IT career in a friendly, supportive environment with great progression opportunities.
- Qualifications: Basic IT troubleshooting knowledge and customer service experience required.
The predicted salary is between 25077 - 25077 € per year.
Location
Ringwood, Hampshire, Hybrid Home Working
Salary
£25,077 + Profit Share + Benefits
Hours
37.5 hours per week; Full-Time
The Role
You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle.
Skills & Experience
To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service.
This role is subject to a clear standard DBS check being received.
The Package
- Ongoing training and support
- Role-specific training via Microsoft Learn
- Company Profit Share (first £3,600 is tax free)
- 22 days annual leave plus bank holidays, increasing with length of service
- Birthday as additional paid leave
- Company sick pay policy
- Pension Scheme
- Private Medical Insurance including dental
- Free Parking
- Hybrid Working
- Progression opportunities
- Fresh fruit, the occasional pizza and a posh coffee machine!
Additional Paid Leave (dependent on Company Performance)
Company sick pay policy
Trusted Technology Partnership
Trusted Technology Partnership is a specialist provider of IT Infrastructure and Support Services for over 25 years. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023.
Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.
We encourage our colleagues to progress, including into other teams and departments.
Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office.
IT Support Technician employer: Trusted Technology Partnership
Trusted Technology Partnership is an exceptional employer located in Ringwood, Hampshire, offering a supportive and dynamic work environment for IT Support Technicians. With a strong focus on employee growth, ongoing training, and a hybrid working model, we ensure our team members thrive both personally and professionally. Enjoy competitive benefits including profit sharing, additional paid leave, and a positive company culture that celebrates achievements and fosters collaboration.
Contact Detail:
Trusted Technology Partnership Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with common IT troubleshooting techniques and tools. Being able to demonstrate your knowledge in these areas during an interview can set you apart from other candidates.
✨Tip Number 2
Practice your customer service skills, as this role requires excellent communication. Consider role-playing scenarios where you help a customer resolve an IT issue to build your confidence.
✨Tip Number 3
Research Trusted Technology Partnership and their services. Understanding their company culture and values will help you tailor your conversation during the interview and show your genuine interest.
✨Tip Number 4
Network with current or former employees of Trusted Technology Partnership on platforms like LinkedIn. They can provide valuable insights into the company and potentially refer you for the position.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and skills required for the IT Support Technician role. Tailor your application to highlight relevant experiences and knowledge in IT troubleshooting and customer service.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your technical skills, any relevant experience in IT support or customer service, and your problem-solving abilities. Use bullet points for clarity and focus on achievements that demonstrate your capabilities.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Trusted Technology Partnership and how your skills align with their needs. Be sure to convey your eagerness to learn and grow within the company.
Proofread Your Application:Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Trusted Technology Partnership
✨Brush Up on IT Troubleshooting Basics
Make sure you have a solid understanding of basic IT troubleshooting techniques. Familiarise yourself with common issues and solutions, as this will help you demonstrate your problem-solving skills during the interview.
✨Showcase Your Customer Service Experience
Since this role involves direct interaction with customers, be prepared to discuss your previous customer service experiences. Highlight any situations where you successfully resolved issues or provided exceptional support.
✨Practice Remote Support Scenarios
As the role requires using remote support tools, consider practising some common scenarios. This will not only boost your confidence but also show the interviewer that you are proactive and ready to tackle challenges.
✨Demonstrate Your Communication Skills
Effective communication is key in IT support. Be ready to explain technical concepts in simple terms and keep customers informed throughout the incident life cycle. Practising clear and concise communication can set you apart from other candidates.
