At a Glance
- Tasks: Manage IT support services, oversee incidents, and lead a team of Support Desk Engineers.
- Company: Join Trusted Technology Partnership, a top-rated workplace with a positive culture.
- Benefits: Enjoy competitive salary, profit share, hybrid working, and generous leave policies.
- Other info: Opportunities for progression and a fun work environment with perks like free fruit and coffee.
- Why this job: Make a real impact in IT service management while developing your career.
- Qualifications: Experience with ITIL practices and strong communication skills are essential.
The predicted salary is between 30000 - 33000 £ per year.
Location: Ringwood, Hampshire + Hybrid home working
Salary: £30 – £33k DOE + Benefits + Company Profit Share
Hours: 37.5 hours per week
The Role
As a Service Manager, you will be part of an established service management team responsible for the day to day operation of our business as usual support services. This includes allocating tasks, maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. In addition, you will analyse operational data and metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. You will also hold line management responsibilities, supporting and developing a team of Support Desk Engineers to ensure daily operations run effectively and organisational objectives are achieved.
Duties Include:
- Maintain oversight of incident, requests and problem lifecycles, including service level management.
- Interpret data, identifying meaningful trends, uncover problems and highlight opportunities for improvement.
- Line management responsibilities for support desk colleagues.
- Management of major incidents tickets, ensuring tickets are aligned to the existing processes and lifecycle.
- Responsible for the management of customer escalations.
- Ownership of priority 1 and 2 tickets, following defined processes and ensuring priority tickets are managed through to resolution.
Skills and Experience:
- Experience and knowledge of utilising ITIL v3/v4 best practice.
- Excellent communication skills, with the ability to engage effectively with stakeholders at all levels.
- Ability to prioritise workload, balancing multiple demands while maintaining service quality.
- Willingness to learn and succeed.
- Experience managing SLAs and KPIs to ensure consistent, high quality service delivery.
The role is subject to a standard clear DBS being received. Some travel to customer sites may be involved, so you must have a full UK driving license.
The Package:
- Company Profit Share (first £3,600 is tax free).
- 22 days annual leave plus bank holidays, increasing with length of service.
- Birthday as additional paid leave.
- Additional paid leave (dependent on company performance).
- Company sick pay policy.
- Pension Scheme.
- Private Medical Insurance including Dental.
- Free Parking.
- Hybrid Working.
- Progression opportunities.
- Fresh fruit, the occasional pizza and a posh coffee machine!
Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust – a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
IT Service Manager in Hampshire employer: Trusted Technology Partnership
Trusted Technology Partnership is an excellent employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With a focus on high-quality technical support and infrastructure projects across the beautiful regions of Wiltshire and Somerset, employees benefit from a supportive hybrid working environment, private medical insurance, and a robust pension scheme, making it a rewarding place to build a career.
Contact Details:
Trusted Technology Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager in Hampshire
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Trusted Technology Partnership values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Trusted Technology Partnership might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Trusted Technology Partnership!
✨Direct Apply to Trusted Technology Partnership
Let's not forget to apply directly through the Trusted Technology Partnership website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Manager in Hampshire
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Trusted Technology Partnership.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Trusted Technology Partnership. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Trusted Technology Partnership
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
