At a Glance
- Tasks: Manage IT service support, oversee incident requests, and ensure customer satisfaction.
- Company: Join Trusted Technology Partnership, a top-rated IT services provider with 25+ years of experience.
- Benefits: Enjoy hybrid working, profit sharing, private medical insurance, and extra leave for birthdays.
- Other info: Opportunities for progression and occasional travel to customer sites.
- Why this job: Be part of a supportive team culture in an award-winning company focused on growth and innovation.
- Qualifications: Proactive attitude, ITIL knowledge, strong communication skills, and a full UK driving licence required.
The predicted salary is between 30000 - 33000 £ per year.
IT Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities, supporting and developing a team of Support Desk Engineers to ensure daily operations run effectively and smoothly. As a Service Manager, you will be helping maintain our key performance indicators, service levels, and promote excellent customer service. You will produce and analyse customer reports, ensuring data is clear and serve as an escalation point for internal and external stakeholders. You will be analysing service metrics contributing to the problem management process, identifying trends, anomalies, and opportunities for service improvement. Additionally, managing high severity and major incident tickets, ensuring continued alignment with existing processes. This role is subject to a standard DBS check. About You: You will have experience and knowledge of utilising ITIL best practice. You will have strong interpersonal abilities, with confidence to build and maintain effective working relationships with stakeholders at all levels. You are highly organised and able to prioritise your workload, balancing multiple demands whilst maintaining service quality. You will have proven experience in managing SLA's and KPI's to ensure consistent, high quality service delivery. Additionally, you will have the willingness to continue learning and developing to succeed in this role. About Us Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. As part of our team, you'll enjoy: Salary of £30,000 to £33,000 per annum. Company Profit Share (first £3,600 is tax free (eligibility criteria apply)). Holiday of 22 days per annum (increasing with length of service). In addition, 8 bank holidays. Birthday as additional paid leave (eligibility criteria apply). Ongoing training and support. Private Medical Insurance (including dental cashback) following successful completion of probation. Hybrid working (following successful completion of probation). Fresh fruit, the occasional pizza and a posh coffee machine! To Know Before Applying Regretfully, Trusted Technology Partnership is NOT a sponsoring organisation and is, therefore, not able to sponsor you for a visa if you require one (such as Tier 2) to work in the UK. TPBN1_UKTJ
IT Service Manager employer: Trusted Technology Partnership
Trusted Technology Partnership is an excellent employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With a focus on high-quality technical support and infrastructure projects across the beautiful regions of Wiltshire and Somerset, employees benefit from a supportive hybrid working environment, private medical insurance, and a robust pension scheme, making it a rewarding place to build a career.
Contact Details:
Trusted Technology Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager
✨Tip Number 1
Familiarise yourself with ITIL v3/v4 best practices, as this is crucial for the role. Consider obtaining a certification if you haven't already, as it demonstrates your commitment and knowledge in service management.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully managed incidents or escalations in previous roles. Be ready to discuss these during any interviews to highlight your proactive approach.
✨Tip Number 3
Research Trusted Technology Partnership and their company culture. Understanding their values and recent achievements can help you tailor your conversations and demonstrate your genuine interest in joining their team.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company and the role, which can be invaluable when preparing for interviews or discussions.
We think you need these skills to ace IT Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT service management, particularly focusing on your knowledge of ITIL v3/v4 best practices. Emphasise your skills in managing SLAs and KPIs, as well as any experience with customer service and problem-solving.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed incident requests or escalations in the past, showcasing your proactive and innovative approach.
Highlight Relevant Skills:Clearly outline your effective time management and strong communication skills in your application. Provide examples of how you've worked with stakeholders to improve service delivery and customer satisfaction.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for an IT Service Manager.
How to prepare for a job interview at Trusted Technology Partnership
✨Understand ITIL Best Practices
Make sure you brush up on ITIL v3/v4 best practices before the interview. Being able to discuss how you've applied these principles in your previous roles will show that you're well-prepared and knowledgeable about the industry standards.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully managed incidents or escalations in the past. Highlight your analytical skills by discussing how you've identified trends and implemented improvements based on data analysis.
✨Showcase Your Communication Skills
As an IT Service Manager, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you've maintained strong relationships with both internal teams and external customers.
✨Exhibit a Positive Attitude
Employers love candidates who bring a 'can do' attitude to the table. Be enthusiastic about the role and the company, and express your willingness to learn and grow within the organisation. This will help you stand out as a motivated candidate.
